State of Michigan Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at State of Michigan.
State of Michigan
Specialist
Mid Difficult Positive experience Accept offer 1 round
Interview process
Recruiter call Take home Panel
Interview formats
Behavioral Other
I got a call for an interview about a month after applying online. An HR person met me and took me to a room. There, I had to write a memo to my boss about a case scenario they gave me on paper. Following that, I had my interview with a panel of 3 hiring managers who asked me STAR behavioral questions. I remember they asked about 8-10 STAR questions and 3-5 regular interview questions. The interviewers were really nice and considerate.
Confirmed questions3 questions
- Can you tell me about a time you had a conflict with a supervisor?
- Tell me about a time you faced a moral conflict at work and how you dealt with it.
- Write a memo to your boss about the given case scenario.
State of Michigan
Service Specialist
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Take home Panel Background check Offer
Interview formats
Behavioral Technical Group
I applied way back in April 2017, but didn't hear anything until October when I finally got a phone interview. About a week after that, they let me know I passed the phone stage. Then, it was another 3-4 weeks until my written exam and panel interview. To even get to the panel interview, I had to pass this written exam, which was basically a pass/fail based on a scenario they gave me. The panel interview itself had two interviewers, and it was pretty standard. I mostly talked about my past job experiences. Three weeks after that, I got an email saying I passed. That's when they started the background check and checking my references. Once all that was done, I was put in the hiring pool. Within two weeks of that, I got the call with the job offer.
Confirmed questions4 questions
- Can you share some examples of your experience in dealing with various customer service situations?
- What strategies do you employ when faced with a difficult customer interaction?
- Provide an instance where you exceeded expectations to assist a customer.
State of Michigan
Service Specialist
Entry Difficult Neutral experience No offer 2 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Behavioral Technical Other
I applied online and heard back via email a month later to set up an interview. I went in and waited in the lobby, then someone took me and another candidate upstairs to separate cubicles for a computer-based writing assessment. We had 15 minutes to read case note findings from a home inspection and answer two questions in a narrative format. They also copied my driver's license. Afterward, we went to another room for an interview with two friendly ladies.
Confirmed questions3 questions
- The questions were mostly behavioral, asking about past experiences. There were also a couple of questions about your motivation for the job and your suitability for it. The bulk of the questions followed the 'tell me about a time when...' format.
- The interview itself was fine, though I wish I had a bit more time to improve my writing on the assessment.
- I posted this about a week after my interview, so I haven't heard back yet.
State of Michigan Specialist Interview Questions
Quoted word for word from State of Michigan interview reports.
“Caseworker Scenario: You visit a home and find two young children unattended while the parents are sleeping. There are dangerous objects and chemicals nearby. What is your course of action?”
Read reports →“How would you handle entering a home with dirty dishes and a one-year-old's dirty diapers?”
Read reports →“If you were given one chance, would you seize it?”
Read reports →“Write a memo to your boss about the given case scenario.”
Read reports →“Can you recall a situation where you had to make a decision without having all the necessary information?”
Read report →“Can you share an instance where effective communication helped you settle a dispute?”
Read report →“Can you share an instance where you faced a significant change that was beyond your control?”
Read report →“Have you ever used an iPhone or computer as part of your work?”
Read report →“Share an experience where you had to assert yourself to make your point understood.”
Read report →Formats, difficulty and experience
Across all 25 State of Michigan interview reports.