State Farm Agency Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at State Farm Agency.
State Farm Agency
Customer Service Representative
Entry Easy Positive experience No offer 1 round
Interview process
Phone screen
Interview formats
Technical Behavioral
For the first phase, they gave me a simple math and word test, and a personality test. A few questions were asked during the phone interview a few days later. The process was polite and efficient.
Confirmed questions1 question
- Can you tell me the reason you left your previous employment?
State Farm Agency
Customer Service Agent
Entry Average Positive experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Other
My interviewer was really nice, we chatted a bit before and after the interview. They went over the benefits and my job description really thoroughly. They asked if I wanted something to drink and then we went over my resume. I really enjoyed the whole process, honestly.
Confirmed questions3 questions
- What made you want to become a Customer Service Agent?
- What aspects of being an insurance agent appeal to you?
- Could you tell me about the gap in your employment history?
State Farm Agency
Customer Service Representative
Entry Easy Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Background check Offer
Interview formats
Behavioral Technical
The interview process was pretty quick and easy. I put in my application online and then got a call for an interview in under a week. It was a straightforward, typical in-office interview with the agent. They hired me right there on the spot, and I just had to wait for my background check to clear.
Confirmed questions3 questions
- Why are you interested in working for State Farm?
- Do you lean more towards sales or customer service?
- Can you get your property and casualty license?
State Farm Agency Customer Support Representative Interview Questions
Quoted word for word from State Farm Agency interview reports.
“Can you get your property and casualty license?”
Read reports →“What aspects of being an insurance agent appeal to you?”
Read reports →“What made you want to become a Customer Service Agent?”
Read reports →“Why are you interested in working for State Farm?”
Read reports →“Do you lean more towards sales or customer service?”
Read report →“Can you describe your working relationship with your supervisor?”
Read report →“Tell me about a situation where you had to deal with a difficult customer.”
Read report →“Could you tell me about the gap in your employment history?”
Read report →“Can you tell me the reason you left your previous employment?”
Read report →Formats, difficulty and experience
Across all 6 State Farm Agency interview reports.