SSE Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SSE.
SSE
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Group Presentation Phone screen Offer
Interview formats
Group Presentation Behavioral
We did a group interview with team-building exercises and ice-breakers. Then we had to present to the other groups. I got a call back the very next day with an outcome and they offered two start dates to choose between.
Confirmed questions1 question
- Work together as a team to solve a problem and then present your solution to the other groups.
SSE
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
The job ad mentioned "Flexi work", but in reality, the company requires everyone to work the same shift. They don't allow shift swaps. I need to attend evening classes once a week for my studies. I tried to suggest a way to make this work, but the recruiter was completely unwilling to consider it, which was surprising given what was advertised.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
SSE
Customer Support Specialist
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Panel Offer
Interview formats
Behavioral Technical
It was okay, they asked questions about my experience related to the job role. It was a panel with 2 team heads and they wanted to know if I knew the job role and what I would be doing. They also asked about my past job roles.
Confirmed questions4 questions
- What skills do you bring?
- Can you tell us about your experience related to this customer support role?
- How familiar are you with the responsibilities of this position and what will be expected of you?
SSE Customer Support Representative Interview Questions
Quoted word for word from SSE interview reports.
“What would you do if a customer was crying during a phone call?”
Read reports →“What would you do if you forgot to post an important letter for your manager before the end of the day and they asked you about it at 4:15 PM?”
Read reports →“How would you handle a situation where a difficult customer calls with a 30-minute issue, and another customer immediately calls with an hour-long issue?”
Read reports →“Could you simulate calls and perform various operations such as accessing an account and choosing the best customer response?”
Read reports →“Can you elaborate on your choice of SSE?”
Read report →“How would you handle a situation where you had an issue with a coworker?”
Read report →“Can you introduce yourself?”
Read report →“What makes you want to get a job here?”
Read report →“Given different customer dealing situations for 4 different companies, how would you handle them within a short time frame?”
Read report →Formats, difficulty and experience
Across all 14 SSE interview reports.