SSE Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 26 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SSE.
SSE
Customer Service Advisor
Entry Easy Neutral experience No offer 3 rounds
Interview process
Group Panel Background check
Interview formats
Group Presentation Behavioral
The interview process involved a group interview, an individual interview where we listened to calls, and a panel interview. The panel, consisting of all female managers, was nice, though there were a few awkward moments. We were told we'd hear back by Friday after the interview on Thursday, but then they sent an apology email saying they missed the deadline. The update was rescheduled for Wednesday, which also didn't happen, so I had to chase them for information. I also asked for feedback from the interview, but received no acknowledgement.
Confirmed questions2 questions
- Can you share your greatest success from past roles?
- Tell me about a significant failure you experienced in your previous jobs.
SSE
Customer Service Advisor
Entry Easy Positive experience No offer 4 rounds
Interview process
Group Technical screen Onsite Presentation
Interview formats
Group Technical Behavioral Presentation
I sent in my application online. It took about three weeks to hear back and go through everything at SSE Dublin. There were 4 stages in total. First, I filled out an application online through their website. Then, there was a group interview where they check out how you work with others and your communication skills. After that, I had to do a reading and writing test to make sure I could understand English and do some simple math. The third stage was a face-to-face interview. Finally, the last stage involved a role-play phone call where I had to stick to a script. They also asked me about how I'd handle specific scenarios and asked for examples.
Confirmed questions3 questions
- How would you handle phone calls from unhappy customers?
- Describe how you would act in certain customer service situations.
- Can you provide examples of how you'd manage customer complaints?
SSE
Customer Service Advisor
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen Group Technical screen Onsite Presentation Background check Offer
Interview formats
Coding Behavioral Presentation Group Technical
4 stage application. Apply online via their website (awful, it asks you to add a CV, then asks you to manually fill out the details as well). You then have an online test (basic questions, makes sure you can understand English, and simple maths). You then have a telephone interview, (they ask what you would do in certain situations, and to give examples). You then have the face to face interviews, which is also split into 4 stages. First stage is a group interview, want to see how you interact as a team, and communication skills. Second stage is a reading and writing assessment. Third is a tour of the building, where the interviewers will ask you questions about what you think so far. Fourth stage is then a one on one interview, with a role play phone call to end (you are given a script to follow)
Confirmed questions1 question
- A customer calls with a complaint, and demands that you call him back in 30 minutes, and hangs up. Straight after this call, you immediately connect to a customer with a query, you know will take an hour to solve. What do you do?
SSE Customer Support Consultant Interview Questions
Quoted word for word from SSE interview reports.
“What key elements should be taken into account when addressing an unpaid account?”
Read reports →“A customer calls with a complaint, and demands that you call him back in 30 minutes, and hangs up. Straight after this call, you immediately connect to a customer with a query, you know will take an hour to solve. What do you do?”
Read reports →“How would you describe excellent customer service using only three words?”
Read reports →“In three words, how would you define customer service?”
Read reports →“What are your thoughts on what makes for excellent customer service?”
Read report →“Out of SSE SET (company values), which do you consider the most crucial?”
Read report →“Can you share an instance where you addressed poor health and safety practices by challenging someone?”
Read report →“Do you prefer working in a team or individually?”
Read report →“Tell me about a time you went above and beyond for a customer.”
Read report →Formats, difficulty and experience
Across all 26 SSE interview reports.