Sprinkles Cupcakes Associate Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sprinkles Cupcakes.
Sprinkles Cupcakes
Associate
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Other
The interview experience was okay. Initially, I had a one-on-one meeting with the store manager, which I thought went well, but I didn't receive an offer. I reapplied after seeing an ad on Craigslist and had a trial day with a shift supervisor. I was supposed to have a short chat with the assistant manager, but she barely spoke to me during my time there. After the trial day, I was told I'd be contacted if I got the job. Two weeks passed without any communication. When I called multiple times to speak with the assistant manager, she never returned my calls. I also emailed her to ask why I wasn't chosen, but she didn't provide a clear reason.
Confirmed questions1 question
- Can you share an instance where you encountered a challenging customer and how you handled it?
Sprinkles Cupcakes
Associate
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical Other
First, I had a phone interview with the GM. Then, the next day, I went to the store for another interview with the GM and the Training Manager. I had to complete a packet that included customer service scenarios, random trivia (like who the VP of the US is, or naming states and their capitals), some math problems (multiplication, and drawing a line from point A to point B), and my availability.
Confirmed questions8 questions
- Can you introduce yourself and explain what you'd contribute to the team?
- What's the biggest misconception people have about you, in your view?
- What positive quality would your former supervisor highlight about you?
Sprinkles Cupcakes
Associate
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Technical screen Onsite Presentation
Interview formats
Behavioral Technical Other
I sent my resume and cover letter to HR and got an in-person interview pretty fast. The HR person asked me standard interview questions. Then, I had to complete a timed survey. It started with basic questions about job hopping, then got really weird. It included questions about math, creativity, my favorite dessert, spatial reasoning, and geography. It covered a lot! If you pass that, you do a trial day where you interact with customers and show off your customer service skills. Your performance is evaluated, and that's how they decide who to hire. The cool thing is, you get paid for the trial day even if you don't get the job. It's a pretty thorough process for a cupcake shop.
Confirmed questions1 question
- Draw a straight line connecting point A and point B.
Sprinkles Cupcakes Associate Interview Questions
Quoted word for word from Sprinkles Cupcakes interview reports.
“Tell me about the best dessert you've ever eaten, with lots of detail.”
Read reports →“What's the biggest misconception people have about you, in your view?”
Read reports →“In your opinion, what is the biggest misconception people have of you?”
Read reports →“Can you explain the difference between customer service and hospitality, or what makes customer service great versus good?”
Read reports →“How do you define excellent customer service?”
Read report →“Could you share a common misconception people might have about you when they first meet you?”
Read report →“What is your definition of great customer service?”
Read report →“What value would you add to your fellow Sprinkles associates?”
Read report →“What positive quality would your former supervisor highlight about you?”
Read report →Formats, difficulty and experience
Across all 5 Sprinkles Cupcakes interview reports.