Spirit Airlines Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Spirit Airlines.
Spirit Airlines
Customer Service Representative
Entry Easy Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Presentation
The interview was very straightforward and easy. They asked a few questions about my experience and resume. Then, I had to read a script, which went well. They mentioned that flexibility is needed to work there, so if you have other obligations, it probably won't work.
Confirmed questions4 questions
- Could you introduce yourself?
- Tell me about your experience.
- Can you walk me through your resume.
Spirit Airlines
Customer Service Agent
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen Background check Offer
Interview formats
Behavioral Technical
I applied and got an email with an interview time, no personal call. They really prepped us, telling us to keep our day open for a potential offer and to have everything needed. Registration was a bit backed up, but the staff moved quickly, so the wait wasn't too bad while they checked our IDs and copies. We were put in rooms and met some managers and the district HR team. After intros, we learned about Spirit's history, expectations for attendance and customer service, benefits, and growth paths. I was number 15 and waited about 2.5 hours for my one-on-one. The interview seemed fine, questions were standard, and they had us lift a 70lb suitcase. Afterward, I was told I wouldn't be continuing, with no reason given, which was disappointing since everything else was clearly communicated.
Confirmed questions3 questions
- What is your motivation for wanting to join Spirit?
- Can you share an example of collaborating with your team to assist a customer?
- Recount a time you encountered a problem with a colleague.
Spirit Airlines
Customer Service Representative
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview process was great. The questions were all based on personal and work-related experiences that are relevant to the position you're applying for. There were also some out-of-the-box questions that made me think about the answers. The questions focused on your work background and how you handle calls.
Confirmed questions1 question
- What's your approach to managing challenging customer interactions?
Spirit Airlines Customer Support Representative Interview Questions
Quoted word for word from Spirit Airlines interview reports.
“Given the low prices, do you have the patience to manage travelers who might expect more than what they are paying for?”
Read reports →“How would you handle a situation where an angry customer insults the company or you personally?”
Read reports →“Can you commit to working various shifts, considering our 7-day flight operations?”
Read reports →“What is your motivation for wanting to join Spirit?”
Read reports →“Describe a situation where you assisted a customer who was upset.”
Read report →“Could you introduce yourself?”
Read report →“What's your approach to dealing with an upset customer?”
Read report →“Are you able to perform well under pressure?”
Read report →“Can you share an example of collaborating with your team to assist a customer?”
Read report →Formats, difficulty and experience
Across all 10 Spirit Airlines interview reports.