SPi Global Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SPi Global.
SPi Global
Customer Service Representative
Entry Average Positive experience No offer 7 rounds
Interview process
Recruiter call Technical screen Phone screen Onsite Offer
Interview formats
Technical Behavioral Presentation
I submitted my resume online. On Day 1 at the Boni office, there was an English grammar and vocabulary test, a short interview, a listening test, and a combined oral reading and interview. After each test, we either proceeded or were told to leave with an explanation if we failed. Day 2 was at the Makati office and included a computer literacy test, a math skills test, and an EQ test. I heard Day 3 involved more steps, but after Day 2, they told me to wait for a call about orientation and they never called. It's strange because other applicants who didn't get accepted were given reasons, but I didn't seem to fail anything, yet I didn't get a callback. Day 3 at the Makati office was supposed to include an online interview with overseas clients, orientation, and contract signing.
Confirmed questions1 question
- Can you share an interesting fact about yourself?
SPi Global
Customer Service Representative
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Presentation Offer
Interview formats
Behavioral Technical Other
Walk-in at SPi Global Iloilo. HR interview, took online tests for customer service and listening skills, you can't proceed if you didn't pass the first test. Then, they will give a card to study for your call simulation test but before the call sim they will orient you for what will happen during the call simulation. Then after passing the call sim, you will then be advised if you passes or not. And next, job offer. :)
Confirmed questions5 questions
- Tell me why you are interested in SPi.
- What makes you want to work in a call center?
- Can you tell me about your resume?
SPi Global
Customer Service Representative
Entry Average Neutral experience No offer 4 rounds
Interview process
Recruiter call Technical screen Phone screen Panel
Interview formats
Behavioral Technical Other
I had my interview in June 2018, but I wasn't hired. The HR team was really nice and easy to talk to. First, there was an initial interview asking me to talk about myself. Then, I took an exam covering grammar and listening skills. After that, I had a final interview, followed by a mock call.
Confirmed questions1 question
- Can you tell me a little about yourself?
SPi Global Customer Support Representative Interview Questions
Quoted word for word from SPi Global interview reports.
“What responsibilities do you believe a call center agent has?”
Read reports →“Could you share some information about your family background?”
Read reports →“Can you share an interesting fact about yourself?”
Read reports →“What makes you want to work in a call center?”
Read reports →“Tell me why you are interested in SPi.”
Read report →“Can you propose a product and explain your strategy for selling it to the market?”
Read report →“Could you start by telling us a little bit about yourself?”
Read report →“Are you able to work independently with minimal supervision?”
Read report →“How would you convince me that you would be a good customer service representative?”
Read report →Formats, difficulty and experience
Across all 8 SPi Global interview reports.