Speedway Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 65 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Speedway.
Speedway
Customer Service Representative
Entry Easy Negative experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I applied online and got a call back about two days later. I went in for the interview that same week. I got there about 5-10 minutes early and told the cashier I was there for an interview. They told me to hang out in the store until the person ahead of me was done. I ended up waiting for almost 30 minutes, and 15 of that was after the other interview finished. They put me in a room that was really crowded and dirty for the interview. The person interviewing me was all over the place and couldn't find my application. They also didn't seem to know the questions themselves, saying they were new. There was about a minute between each question, and the whole thing was just really unpleasant.
Confirmed questions2 questions
- What makes you a better candidate than others applying for this role?
- Can you share an instance where a customer was upset and you couldn't resolve their issue?
Speedway
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I applied online late at night and the very next day, I got a call setting up an interview for that afternoon. When I went in, they asked basic questions that were pretty easy. The interviewer said he'd either call me in 10 minutes or I should wait up to 3 business days. He actually called me the next day to offer me the job, told me which Speedway location I'd be working at, and asked me to come in the following day for paperwork, with my start date being that Monday.
Confirmed questions1 question
- What makes you want to work for Speedway?
Speedway
Customer Service Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Background check
Interview formats
Behavioral
I applied online and heard back in less than a week. I missed the recruiter's initial call and left a few voicemails, but they finally reached out the following week. My interview was set for November 4th. The interview itself was pretty straightforward. They mentioned that due to my age (18), it might be challenging to place me because the company sells alcohol, and the legal age for that is 21. They said they would conduct a reference check and a background check, which could take up to two weeks. It's been about three weeks now, and I haven't heard back, so I'm assuming I didn't get the job, but I plan to call them to confirm.
Confirmed questions5 questions
- Tell me about yourself.
- Have you worked with food before?
- Why are you interested in working at Speedway?
Speedway Customer Support Representative Interview Questions
Quoted word for word from Speedway interview reports.
“Do you see potential for advancement within the company if hired by Speedway? The company offers opportunities for growth to those who are motivated.”
Read reports →“Do you consider yourself to have a sense of humor? And how would you describe it?”
Read reports →“How would you handle a situation with a difficult customer who insists on a refund?”
Read reports →“What's a short-term goal you have, and what's a long-term goal?”
Read reports →“Are you capable of lifting up to 50lbs of merchandise?”
Read report →“Can you share a short-term goal and a long-term goal?”
Read report →“In five years, where do you envision yourself working or what do you see yourself doing?”
Read report →“How would you manage an angry customer and de-escalate the situation?”
Read report →“Can you share an instance where a customer was upset and you couldn't resolve their issue?”
Read report →Formats, difficulty and experience
Across all 65 Speedway interview reports.