Sovos Customer Success Manager Interview Questions
& Process

After applying, I completed a personality screening. About a month later, I had interviews with a recruiter and the hiring manager in the same week. They were both welcoming and upfront about the role and what to expect in the process. They both said I'd hear about next steps, but then they disappeared and ignored my follow-ups. I know the market is tough, but it's disappointing to get no response, especially when the company seemed so great at first. It's a shame. Do better!

I had a virtual interview with Sovos Latin America (Chile) on 03/18/24 with the recruitment executive. The interview went well during those 30 minutes, we had a lot of affinity, she gave me all the required information, and answered all my questions. At the end of the interview, when I asked the recruiter "how the process would proceed," she told me that she would contact me the following week if I advanced to the next stage. That same day, she sent me a personality test which I completed immediately and confirmed via email. The weekend passed, and unfortunately, the recruiter did not keep her word. The following week, she did not respond or follow up after the test. A few days later, I wrote to her via email but did not get a response. I also messaged her privately on LinkedIn and received no reply. Weeks later, I asked again and ultimately fell into the "ghosting" zone, which was quite unfortunate, uncomfortable, and unfair. The conclusion of all this is that they played with my time, but I learned that even large and well-known companies like this one have cold, unempathetic processes that leave much to be desired. If anyone checks the official pages of this company, you will find information claiming that the process for the candidate is fair and complete, a message that is 100% false. It's unfortunate, but thanks to Glassdoor, I can share my negative experience here so that others are aware or on alert.

This was a really drawn-out process, starting back in May. Communication and feedback were really poor, and after 4 months of back-and-forth and broken communication, they finally told me I wasn't the right fit. My advice? Don't waste your time preparing for Sovos; find a company that actually respects candidates and gives them a fair shot. I heard from a recruiter that Sovos is having issues with churn and internal communication, which, honestly, might stem from how they treat their own employees. Customer success is crucial to a business, and how you treat your team will definitely show up with your customers.