Southern California Edison Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Southern California Edison.
Southern California Edison
Customer Service Representative
Entry Average Positive experience Decline offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral Technical
Basic questions asked, with a focus on handling difficult people. Also asked about keyboarding skills, greatest skill and areas of difficulty. Then asked about education, long term goals, where you see yourself in five years, and hours available.
Confirmed questions1 question
- What is your approach to deescalating a heated situation?
Southern California Edison
Customer Service Representative
Entry Difficult Positive experience Accept offer 2 rounds
Interview process
Take home Recruiter call
Interview formats
Technical Behavioral
The interview process was really great. First, I had to take a test and practice for it. It involved listening to calls and typing information. I also practiced math and timing, and had to look in the corner for account numbers, which is a big detail. Once I passed that, I had to prepare for the interview. Practicing STAR method is the key and a great detail with that. Then they called me. Overall, I had a positive experience.
Confirmed questions1 question
- How would you deal with challenging customers?
Southern California Edison
Customer Service Representative
Entry Difficult Neutral experience No offer 1 round
Interview process
Recruiter call Group Panel
Interview formats
Behavioral Group
A recruiter set up the interview. It was a group interview with a panel of supervisors and management. They mentioned they often promote from within and asked why I thought I was the right fit.
Confirmed questions2 questions
- What are your strengths and weaknesses?
- Why would you be the right choice for us?
Southern California Edison Customer Support Representative Interview Questions
Quoted word for word from Southern California Edison interview reports.
“What is your approach to deescalating a heated situation?”
Read reports →“Describe a time you handled an angry customer and how you resolved the situation.”
Read reports →“What value do you think you add to customer service?”
Read reports →“How would you deal with challenging customers?”
Read reports →“How do you approach customer service?”
Read report →“What challenges have you encountered in customer service?”
Read report →“Could you tell me about your previous customer service experience?”
Read report →“Tell me about a time you faced a challenging situation at work. What did you do, and what happened in the end?”
Read report →“Describe your experience working with others.”
Read report →Formats, difficulty and experience
Across all 7 Southern California Edison interview reports.