Sourcepass It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sourcepass.
Sourcepass
IT Helpdesk Technician
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Behavioral Technical
It was a fast and easy interview process with 3 rounds. The interviews were technical and easy-going. First, I spoke with HR, then the Hiring Manager, and finally the Director. The whole process was easy, pretty much what I would expect for a Helpdesk technical interview.
Confirmed questions1 question
- How do you stay up-to-date with your skills, and what methods do you use for practice? Please mention specific current technologies you possess and actively use.
Sourcepass
Helpdesk Technician
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Group
Interview formats
Behavioral
The hiring process was really quick and smooth. There were several steps, but they were scheduled fast and they were really good about respecting my time. First, I spoke with HR for an initial interview. Then, I met with my direct manager, and after that, I had meetings with the service managers.
Confirmed questions1 question
- What motivates you and what led you to pursue a career in IT?
Sourcepass
Tier-1 Support
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
The interview process was quite organized and I found everyone I spoke with to be very pleasant. They asked some questions about DNS and triage, which I believe made the interview more engaging and constructive.
Confirmed questions4 questions
- Could you define DNS?
- Can you tell me what DNS is?
- What do you know about DNS?
Sourcepass It Support Engineer Interview Questions
Quoted word for word from Sourcepass interview reports.
“Could you define DNS?”
Read reports →“Can you tell me what DNS is?”
Read reports →“If a client submitted a ticket reporting they are unable to send or receive emails, what steps would you take?”
Read reports →“Alternatively, what would be your initial approach to troubleshooting a computer that has no internet connectivity?”
Read reports →“What do you know about DNS?”
Read report →“What is your understanding of triage?”
Read report →“Regarding technical inquiries, for instance, can you identify the issue with a given IP scheme?”
Read report →“How do you stay up-to-date with your skills, and what methods do you use for practice? Please mention specific current technologies you possess and actively use.”
Read report →Formats, difficulty and experience
Across all 5 Sourcepass interview reports.