Sonder Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Sonder.
Sonder
Customer Service Agent
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen Offer
Interview formats
Behavioral
Applied online and they got back in about a week. The next step was a digital interview which I felt went pretty well. They asked about my previous customer service experience and wanted specific examples of how I handled situations in my past roles and how that experience would be beneficial for this position.
Confirmed questions1 question
- Tell me about your past experiences that qualify you for this role.
Sonder
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview process was overall pretty quick and easy. They didn't ask too many questions, and I feel like I'm overqualified for this role. It was a phone interview, and it seems like most things are remote. There was a minimum of 30 words for the response.
Confirmed questions1 question
- Can you commute to the office?
Sonder
Customer Service Agent
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Other
The interview process was really long and disorganized. It felt unprofessional because the people involved seemed inexperienced, which honestly made me question how they treat their employees. They didn't seem to care about my time and there was no follow-up.
Confirmed questions3 questions
- Good luck getting anyone to call you back.
- I made it all the way through a month long process for an entry level customer service position and I only got that far because I continuously followed up with recruiting.
- Sorry, but I went to college, am skilled and my time is valuable. Their loss!
Sonder Customer Support Representative Interview Questions
Quoted word for word from Sonder interview reports.
“Can you tell me what you know about Sonder?”
Read reports →“What made you interested in working for Sonder?”
Read reports →“Tell me about a recent accomplishment you're proud of.”
Read reports →“What makes you want to work here?”
Read reports →“Can you describe your experience in customer service?”
Read report →“Tell me about your past experiences that qualify you for this role.”
Read report →Formats, difficulty and experience
Across all 6 Sonder interview reports.