SolarWinds Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SolarWinds.
SolarWinds
Technical Support Representative
Entry Average Negative experience Decline offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
I wasn't a fan of how few interview slots there were. It was a 1-hour technical interview for the Technical Support Representative job. The only positive was talking to Sarah Simeon, the senior recruiter; she was friendly and from Ireland.
Confirmed questions1 question
- Could you tell me what you know about SolarWinds?
SolarWinds
Technical Support Representative
Mid Difficult Positive experience Accept offer 4 rounds
Interview process
Technical screen Recruiter call
Interview formats
Technical Behavioral
I'm very happy with how Solarwind handled my interview process. There were 3 technical rounds and 1 HR round. All the technical interviews were professional and supportive, focusing on problem-solving skills and my previous experience. We discussed my prior work in technical support and with products, as well as Linux and networking concepts. The HR person was very supportive, making the interview process feel good. She managed all communication effectively and promptly. With 8 years of experience, I found this interview process and HR communication to be the best.
Confirmed questions3 questions
- Can you tell me about your knowledge of networking concepts?
- What are your skills with Linux concepts?
- How would you handle technical role scenarios?
SolarWinds
Technical Support Representative
Entry Average Positive experience Accept offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Technical screen Technical screen
Interview formats
Behavioral Technical
They reached out to me via LinkedIn, followed by a phone interview, and then I had three sets of interviews. Fortunately, the questions were all related to my experience and the role. If I encountered a question I hadn't seen before, like with WMI, I would let them know and ask for time to look into it.
Confirmed questions1 question
- Can you describe your current role and responsibilities?
SolarWinds Technical Support Engineer Interview Questions
Quoted word for word from SolarWinds interview reports.
“Can you explain what SNMP is?”
Read reports →“What products or services does SolarWinds offer to its customers?”
Read reports →“Can you explain SNMP?”
Read reports →“Can you explain WMI?”
Read reports →“Can you explain Windows Server?”
Read report →“Can you explain SQL?”
Read report →“Are you comfortable using Linux Commands?”
Read report →“Could you tell me what you know about SolarWinds?”
Read report →“Can you tell me about your knowledge of networking concepts?”
Read report →Formats, difficulty and experience
Across all 10 SolarWinds interview reports.