SoCalGas Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SoCalGas.
SoCalGas
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Take home Technical screen
Interview formats
Technical Other
The hiring process for this job took forever and was a total waste of my time. They had a really small window to apply. First, you had to do this psych evaluation that took anywhere from 30 to 90 minutes, which felt way too long. If you passed that, you moved on pretty fast to the next part. The second part was another test with simulations, scenarios, and some math problems - also really long. I spent a lot of time and effort on all of this, but nobody from HR ever contacted me or even interacted with me. It felt so fake, like it was all just a simulation. I finished this whole thing back in March, and they said to wait for physical interview dates. I just got an email in August saying they aren't interviewing again until early 2025. It's a joke. It's a shame because SoCal Gas is a great company, and I expected better.
Confirmed questions1 question
- How much patience do you possess?
SoCalGas
Customer Support Specialist
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
The interview is pretty much behavioral questions. Unless it's job specific, technical questions aren't asked except for the basics of Office 365, focusing on Outlook, SharePoint, and Excel. They use questions to see how you'd fit with the team.
Confirmed questions1 question
- Tell me about a time you had a difficult coworker. How did you handle the situation to get your work done and collaborate well?
SoCalGas
Customer Service Representative
Entry Easy Positive experience Accept offer 1 round
Interview process
Technical screen Background check
Interview formats
Technical Other
I applied for the bilingual customer service rep position. The very next day, I got an email asking me to come in for a testing. I said yes and went. The testing had three parts: Yellow Baseline Testing, Personality Test, and CSR Response Testing. The Yellow Baseline part tested my grammar, basic math, and word problems. If you passed that, you went on to the personality test, which shows your personality type. Pass that, and you do the CSR Response testing. For this, you listen to a call and pick how you'd handle the customer from 6 choices. It was pretty straightforward, and I found out my results the same day. The whole testing took about 3 hours.
Confirmed questions1 question
- The CSR Response Testing was the toughest because there were so many choices, some almost right and some clearly wrong.
SoCalGas Customer Support Representative Interview Questions
Quoted word for word from SoCalGas interview reports.
“How much patience do you possess?”
Read reports →“What is your course of action if you have a disagreement with your supervisor?”
Read reports →“Tell me about a time you had a difficult coworker. How did you handle the situation to get your work done and collaborate well?”
Read reports →“Describe a time you had to handle a difficult situation.”
Read reports →“Can you introduce yourself and explain how you'd be a good fit for this position?”
Read report →“Tell me about a tough situation you faced at work and how you handled it.”
Read report →“Can you share an instance where you had to step in during a challenging work situation and how you handled it?”
Read report →“Can you tell me about your previous experiences?”
Read report →Formats, difficulty and experience
Across all 10 SoCalGas interview reports.