Smartsheet Customer Experience Specialist Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Smartsheet.
Smartsheet
Customer Success Associate
Entry Difficult Neutral experience Accept offer 4 rounds
Interview process
Recruiter call Phone screen Onsite Presentation
Interview formats
Behavioral Technical Presentation
Had one call with the recruiter which lasted about 15-30 minutes. Then I had an online interview with the hiring manager that was about an hour long. After that, I met with three or four current employees who are CSAs or CSMs, each meeting was 30 minutes. Finally, there was a 1-hour presentation.
Confirmed questions0 questions
No confirmed questions were included in this interview report.
Smartsheet
Customer Success Associate
Entry Difficult Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
I applied to SmartSheet because I'd heard good things about them. My first step was a recruiter phone screen. It went okay, but I was surprised they asked about my salary expectations so early on. They also "highly suggested" I learn the product beforehand, which is doable because of the free trial. But then, during the in-person interview, I found out knowing the software was super important, more than anything else. I work long hours at my current job and didn't have enough time to get as familiar with SmartSheet as they wanted. They claimed their training is great, so why is advanced product knowledge needed during the interview? Anyway, the in-person part involved meeting three people: one for general get-to-know-you, one for problem-solving using the product, and another to check my existing product knowledge again. They did provide lunch and the office had nice views, and the people seemed genuinely excited to work there. It's just too bad about the hiring process.
Confirmed questions2 questions
- Given a messy, imaginary industry scenario, how could SmartSheet improve it?
- Interviewer presents a messy industry scenario and asks how it could be improved with SmartSheet.
Smartsheet
Customer Success Associate
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite
Interview formats
Case Behavioral
The team was super communicative all the way through. They gave me a tough case challenge, which I thought was a fair way to sort through candidates. The whole process gave me a really good feel for the company and its culture. I was very happy with how everything went.
Confirmed questions8 questions
- Can you tell me about your experience working with clients?
- How do you handle managing your workflow?
- How do you approach internal collaboration?
Smartsheet Customer Experience Specialist Interview Questions
Quoted word for word from Smartsheet interview reports.
“What is one word you'd want me to remember you by?”
Read reports →“How do people describe you?”
Read reports →“How do others typically describe you?”
Read reports →“Given a messy, imaginary industry scenario, how could SmartSheet improve it?”
Read reports →“How do you collaborate internally?”
Read report →“How do you approach internal collaboration?”
Read report →“How do you manage your workflow?”
Read report →“What level of experience do you have working with sales teams?”
Read report →“How do you handle managing your workflow?”
Read report →Formats, difficulty and experience
Across all 5 Smartsheet interview reports.