SkyWest Airlines Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 8 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SkyWest Airlines.
SkyWest Airlines
Customer Service Agent
Entry Difficult Positive experience Accept offer 5 rounds
Interview process
Phone screen Group Presentation Background check Offer
Interview formats
Behavioral Group Presentation
First, I had a phone interview. After that, they had me come in for a group interview. They narrowed down the group and then had final interviews. I had to speak to about 50 people and introduce myself. Then, they made cuts and invited back who they wanted. They asked more questions, and then we filled out paperwork for a background check. I got a call with an offer the same day.
Confirmed questions1 question
- Can you share an instance where you managed a difficult customer? What was the outcome?
SkyWest Airlines
Customer Service Agent
Entry Easy Negative experience No offer 3 rounds
Interview process
Group Recruiter call Offer
Interview formats
Behavioral Group
First, there was a company presentation, then we were divided into groups. In our groups, everyone was asked the same question about their career path. I passed this stage and proceeded to a one-on-one interview with a recruiter. The recruiter told me I did great and they wanted me to join SkyWest, but that they would first have to 'recommend me for hiring.' They mentioned that two other ladies in the room conducting interviews had the final say. I was initially told this was the final interview and a decision would be made based on it, but it was frustrating to be interviewed by someone without hiring authority. I never received a call despite acing the interview and having previous airline experience. I suspect the other two managers simply chose candidates from the group interviews, and I didn't get a chance to impress them. It felt unfair.
Confirmed questions1 question
- Can you tell us about your career journey?
SkyWest Airlines
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Group Onsite Background check
Interview formats
Behavioral Technical Group
The first step was a group interview where we were called up one by one in front of everyone and asked questions, and other candidates also participated. They asked about our past experiences, if we were reliable, and about transferable skills. The second step was onsite training in Denver, which included a drug test, tests for physical ability, basic knowledge tests, and a background check for security clearance.
Confirmed questions2 questions
- In what ways has your teaching background prepared you for this position?
- Do you have any reservations about operating heavy machinery or working outdoors near jet engines?
SkyWest Airlines Customer Support Representative Interview Questions
Quoted word for word from SkyWest Airlines interview reports.
“How do you define tardiness? Please provide an explanation.”
Read reports →“Where would you travel if you could go anywhere in the world?”
Read reports →“How would you deal with a customer who is upset?”
Read reports →“Do you have any reservations about operating heavy machinery or working outdoors near jet engines?”
Read reports →“Can you share an instance where you managed a difficult customer? What was the outcome?”
Read report →“In what ways has your teaching background prepared you for this position?”
Read report →“Can you tell us about your career journey?”
Read report →“What past work experience do you have that makes you feel qualified for this job position.”
Read report →“What experience do you have?”
Read report →Formats, difficulty and experience
Across all 8 SkyWest Airlines interview reports.