Singapore Airlines Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Singapore Airlines.
Singapore Airlines
Customer Service Agent
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Onsite Onsite
Interview formats
Behavioral Behavioral
I had 3 interview rounds total. The first was a telephone interview where they asked basic questions about my profile. Then, I had a face-to-face interview at the airport with a senior and the airport manager. The last round was also face-to-face, held at the city office with the area manager. The culture seemed good and easy, so just don't be nervous.
Confirmed questions1 question
- Tell me about your background and profile.
Singapore Airlines
Customer Service Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I had an interview with the Station Manager and the Senior Customer Service Manager. They wanted to check if I had the experience and the right attitude for the job. Then I had to wait for an email to see if I got the position. After I finally heard back, I had one last interview before I was finally given the job opportunity.
Confirmed questions2 questions
- What makes you want to join Singapore Airlines?
- Can you explain how your background in Airport Security prepares you for an Airline Representative position?
Singapore Airlines
Customer Service Agent
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
An employee passed my resume. I got contacted on a Saturday for an interview. It was pretty disorganized; the office at the airport was hard to find, and the recruiter who gave me his number in case I had trouble didn't answer my calls. I met with two supervisors, and the interview was straightforward, but I felt like they had really high demands, like needing a car and working extremely long, irregular hours. They seemed to lose interest when they saw I didn't have a car. As expected, I never heard back.
Confirmed questions1 question
- Do you own a car?
Singapore Airlines Customer Support Representative Interview Questions
Quoted word for word from Singapore Airlines interview reports.
“Do you own a car?”
Read reports →“What makes you want to join Singapore Airlines?”
Read reports →“Can you explain how your background in Airport Security prepares you for an Airline Representative position?”
Read reports →“Tell me about your background and profile.”
Read reports →“What made you want to apply for this position?”
Read report →“Can you share a challenging situation you encountered in a previous job?”
Read report →Formats, difficulty and experience
Across all 5 Singapore Airlines interview reports.