Side Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 15 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Side.
Side
Customer Service Agent
Entry Average Positive experience Accept offer 2 rounds
Interview process
Take home Recruiter call Background check Offer
Interview formats
Behavioral Technical
I did an online assessment that tested my core competencies and language skills. Then I had an interview with a team lead who asked me a bunch of questions, and after that, I interviewed with HR. I got an offer the same week and accepted it.
Confirmed questions1 question
- How would you deal with particular situations?
Side
Customer Service Agent
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Take home Technical screen
Interview formats
Coding Other
After some back and forth emailing, I had an online video questionnaire, followed by a multi-section online competency exam. This exam tested my problem-solving and language skills. The interviewer seemed confused about the agreed-upon times for the interview and tests, and later told me that the tests weren't completed on time.
Confirmed questions1 question
- Do you think you're a good fit for working remotely?
Side
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Onsite
Interview formats
Technical Behavioral
The interview was pretty chill and involved questions about the industry. They ranged from basic to more advanced. If you're generally capable, you should do fine. Since they're hiring, it means they need people, so spread the word to your friends too. Just make sure you're up-to-date on general computer and video game knowledge and stay confident.
Confirmed questions1 question
- Could you explain what RAM is?
Side Customer Support Representative Interview Questions
Quoted word for word from Side interview reports.
“Difference between flash and RAM, and between GHz and GB.”
Read reports →“Could you explain the difference between the Xbox One and PS4 versus the Xbox 360 and PS3?”
Read reports →“Can you describe the difference between digital and physical distribution?”
Read reports →“Could you explain what RAM is?”
Read reports →“Have you ever played racing games before?”
Read report →“Did you play games?”
Read report →“Can you describe how you would find a solution to a problem online, detailing your process?”
Read report →“How would you go about establishing rapport with customers?”
Read report →“Do you think you're a good fit for working remotely?”
Read report →Formats, difficulty and experience
Across all 15 Side interview reports.