Shutterfly Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Shutterfly.
Shutterfly
Customer Service Representative
Entry Easy Neutral experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
Got contacted for an interview, I was supposed to meet with the manager and two reps, but I only met with one rep and the manager. I brought my resume and the interview schedule. The rep I met was professional and asked me 5 questions. I think the interview was going great until I met the manager. She seemed really unfriendly, no smile, no eye contact. That part was short, maybe 10 minutes. Felt like she already decided not to hire me right away, even though she asked "This position will move very quickly-when can you start?". Didn't hear back from them, even after emailing to ask about the job status. The job is now closed on JobVite. I wouldn't recommend this company, low pay and they mentioned possibly working 7 days a week during holidays.
Confirmed questions2 questions
- Can you share an instance where you provided more information than necessary?
- Considering the fast-paced nature of this role, what is your earliest availability to start?
Shutterfly
Customer Service Representative
Entry Difficult Positive experience Accept offer 3 rounds
Interview process
Technical screen Recruiter call Phone screen
Interview formats
Technical Behavioral Other
The interview process involves three steps all on the same day. First, you'll take a computer-based test assessing your problem-solving skills with customer issues, mostly multiple choice with a few written responses, plus a typing speed and accuracy test. If you pass, you'll have a one-on-one interview. Afterward, they might have you take mock calls as two different customers, one with a general inquiry and another who is angry, using information from a double-sided paper. You'll also complete tax and agreement documents on a computer before finishing. Expect it to take longer than a typical interview.
Confirmed questions2 questions
- Can you tell me about a time you had to multitask?
- Share an experience where you had to settle an argument.
Shutterfly
Customer Service Representative
Entry Average Neutral experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical Coding Other
First interview was a phone call, then if you pass that you go to their hiring agency and take a test on a computer. (Mine had a ton of glitches on the questions). You have to score an 80 or higher in order to go to the next interview which is an in person interview.
Confirmed questions8 questions
- Can you describe yourself in three words?
- What's the difference between a search engine and a web browser?
- What is your availability?
Shutterfly Customer Support Representative Interview Questions
Quoted word for word from Shutterfly interview reports.
“What's the difference between a search engine and a web browser?”
Read reports →“How would you explain to someone how to make a peanut butter and jelly sandwich?”
Read reports →“Can you describe the steps for making a peanut butter and jelly sandwich?”
Read reports →“Can you describe how you would make a peanut butter and jelly sandwich?”
Read reports →“Have you ever had any felonies or misdemeanors?”
Read report →“Share an experience where you had to settle an argument.”
Read report →“Can you share an instance where you provided more information than necessary?”
Read report →“Are you willing to work 12-14 hour days?”
Read report →“What's your approach if a customer calls, and they're irate and screaming at you?”
Read report →Formats, difficulty and experience
Across all 14 Shutterfly interview reports.