Shoppers Drug Mart Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 18 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Shoppers Drug Mart.
Shoppers Drug Mart
Customer Service Representative
Entry Average Accept offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
The interview process was very drawn out. It took nearly three months from my initial contact to when I was finally hired. Even after receiving a job offer, there was a six-week waiting period before I could actually start. I had to constantly follow up with the manager to get a confirmed start date, and this pattern of seeming disorganization continued in other areas during my employment. The manager came across as quite scattered.
Confirmed questions1 question
- Can you describe your previous work history?
Shoppers Drug Mart
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Technical
It usually begins with a quick phone call where HR might inquire about your availability, any experience you have, and your reasons for applying. Following that, you might have one or more in-person or video interviews, typically with the store manager or a supervisor. Sometimes, they’ll include a role-playing part to see how you’d deal with customer issues. If you make it through the interviews, HR might ask for references or run a background check.
Confirmed questions3 questions
- How would you handle a customer seeking to return an item outside the return policy?
- What’s your approach when you’re occupied at the register but another customer requires assistance in a different section?
- Describe how you would manage a customer exhibiting disruptive behavior in the store, such as causing damage to merchandise.
Shoppers Drug Mart
Customer Service Representative
Entry Easy Positive experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
I dropped off my resume at the store and then got a call about two weeks later for an interview with a manager. The interview was pretty short, lasting only about 10 minutes, and it felt really easy. The questions were super straightforward, just the usual general behavioral questions you get in most interviews.
Confirmed questions3 questions
- Tell me about your strengths and weaknesses.
- Can you describe your customer service experience?
- What is your motivation for wanting to work at Shoppers?
Shoppers Drug Mart Customer Support Representative Interview Questions
Quoted word for word from Shoppers Drug Mart interview reports.
“Is the customer always right?”
Read reports →“What is your understanding of Shoppers Drug Mart?”
Read reports →“What is your definition of excellent customer service?”
Read reports →“How would you handle a customer seeking to return an item outside the return policy?”
Read reports →“Describe how you would manage a customer exhibiting disruptive behavior in the store, such as causing damage to merchandise.”
Read report →“In what ways does Shoppers Drug Mart stand apart from the supermarket where you previously worked?”
Read report →“Have you worked with any over-the-counter medications before?”
Read report →“What’s your approach when you’re occupied at the register but another customer requires assistance in a different section?”
Read report →“Were there any basic IT questions that were easy to answer?”
Read report →Formats, difficulty and experience
Across all 18 Shoppers Drug Mart interview reports.