Shipt Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Shipt.
Shipt
Customer Experience Specialist
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It took them a month to call me back after I applied, the communication was terrible. They said they would get back to me on Monday, but it ended up taking a whole month to get an email.
Confirmed questions4 questions
- Can you tell me about your previous experience?
- What are your qualifications for this role?
- How would you rate your Excel skills?
Shipt
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Onsite Panel
Interview formats
Behavioral Presentation Other
It was a multistep process. First, I had a remote interview where I had to record my answers to some questions. If I passed that, I had an in-person interview. The interview was basic with a group of people asking questions, and there were 2 people in my meeting. They asked the typical interview questions, but mostly they talked about how great Shipt is as a place to work. I think they spent more time talking about their own jobs than asking me questions, lol.
Confirmed questions2 questions
- What would a reference say about you if we contacted them?
- What are your thoughts on independently making customer service and problem-solving decisions?
Shipt
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral
It started with a virtual interview, and if you did well, they'd bring you to HQ for an in-person one. If they decide to hire you, you'll get a tour and likely the offer that same day.
Confirmed questions2 questions
- Tell me about your personality and how you approach different scenarios.
- What's your experience with managing customer interactions and specific circumstances?
Shipt Customer Support Representative Interview Questions
Quoted word for word from Shipt interview reports.
“What would a reference say about you if we contacted them?”
Read reports →“What are your thoughts on independently making customer service and problem-solving decisions?”
Read reports →“What are your qualifications for this role?”
Read reports →“Tell me about your personality and how you approach different scenarios.”
Read reports →“Can you describe a challenging situation you faced in your career?”
Read report →“What's your experience with managing customer interactions and specific circumstances?”
Read report →“Can you tell me about your previous experience?”
Read report →Formats, difficulty and experience
Across all 5 Shipt interview reports.