Shelter Insurance Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Shelter Insurance.
Shelter Insurance
Customer Service Representative
Entry Difficult Positive experience Accept offer 1 round
Interview process
Onsite
Interview formats
Behavioral Other
I had back-to-back interviews with two different people, and each lasted for an hour. It was a very detailed in-person interview. They asked a lot of questions, and even threw in a curveball that I wasn't sure how it fit, maybe just to keep me from being nervous.
Confirmed questions1 question
- What makes you think you're the right person for this job?
Shelter Insurance
Customer Service Representative
Entry Difficult Neutral experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The interview process began with a hiring supervisor phone screen. If you passed that, you then went on to have three interviews on the same day, back-to-back, each lasting 30 minutes. The first two interviews felt good, but the last one was not so great; you could tell the interviewer was not interested. Having three interviews consecutively on the same day was quite strange and made my head feel like it was going to explode.
Confirmed questions1 question
- Can you describe a situation where you had to handle a difficult customer and explain how you resolved the issue?
Shelter Insurance
Customer Service Representative
Entry Difficult Positive experience Accept offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral
The interview took 3 hours and was focused on behavioral and situational questions. I liked the process because it allowed them to assess how consistent my answers were. Three supervisors conducted the interview, asking many situational questions to gauge how I handle them.
Confirmed questions2 questions
- Can you introduce yourself?
- Could you describe your previous work experience?
Shelter Insurance Customer Support Representative Interview Questions
Quoted word for word from Shelter Insurance interview reports.
“Suppose you had unlimited financial resources. What career path would you choose?”
Read reports →“Can you share an instance where you had to deliver unwelcome news to someone?”
Read reports →“What's the most challenging aspect of the three long interviews, considering you have to repeat the same answers to different interviewers?”
Read reports →“Can you introduce yourself?”
Read reports →“Can you share an instance where you dealt with a challenging or unhappy customer?”
Read report →“What makes you think you're the right person for this job?”
Read report →“Can you describe a situation where you had to handle a difficult customer and explain how you resolved the issue?”
Read report →“Tell me about a challenge you faced at work.”
Read report →“Can you tell us about your customer service experience?”
Read report →Formats, difficulty and experience
Across all 9 Shelter Insurance interview reports.