Shaw Communications Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 37 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Shaw Communications.
Shaw Communications
Customer Service Representative
Intern Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group
My employer was really nice and waited patiently for me to finish the resume review, and afterwards, I explained the reason behind why I wanted to be an intern at Shaw. It was a group discussion.
Confirmed questions1 question
- Can you describe a challenge you've faced and how you managed to overcome it?
Shaw Communications
Customer Service Representative
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Recruiter call Group Panel
Interview formats
Group Behavioral Technical
First you have an interview with Manpower, the recruiting company. Then it's group interviews where you'll do problem solving through survival scenarios. They're looking for creativity, rationality, and personality in your answers, and it's a chance to show your sense of humor. They also see how well you work in a group. The next part is a one on one interview which is a bit more serious. They ask all the standard questions and you'll need to give examples of how you reacted in past work related situations. It isn't too tough overall.
Confirmed questions1 question
- Can you give me three words that describe your personality?
Shaw Communications
Customer Service Representative
Entry Average Negative experience Decline offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral Other
the recruiter was very unprofessional, they offered me $18/h, I said I expected $23/h, then they offered $21/h. I said it wasn't what I was looking for but I would take it for now and negotiate a year later. the recruiter called me back saying the best they can do is $18 which was the initial offer. They are bad at negotiation and unprofessionally replied to emails. They gave false expectations and left a bad taste. I didn't feel valued as an employee.
Confirmed questions1 question
- How flexible are you with your schedule, and are you available to work on weekends?
Shaw Communications Customer Support Representative Interview Questions
Quoted word for word from Shaw Communications interview reports.
“What would you do if a customer's service was down for several days, in terms of issuing credit?”
Read reports →“What are three key elements that contribute to customer satisfaction?”
Read reports →“If a customer calls for troubleshooting and you can't send a technician because they're unhappy, what would you do, especially since it's the weekend?”
Read reports →“Can you give me three words that describe your personality?”
Read reports →“What steps would you take to calm down a frustrated customer?”
Read report →“Describe a situation where you had to promote a product to a family member.”
Read report →“Can you share an example of a great customer experience you've had?”
Read report →“How flexible are you with your schedule, and are you available to work on weekends?”
Read report →“Can you share an instance where you disagreed with your supervisor's advice? Describe your actions and the result.”
Read report →Formats, difficulty and experience
Across all 37 Shaw Communications interview reports.