Shane Co. Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Shane Co..
Shane Co.
Customer Service Representative
Entry Easy Positive experience Decline offer 4 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral
I was really impressed and honestly delighted to speak with all 4 of those with whom I interviewed! The first 2 interviews were virtual/zoom and the last 2 were in person at their San Mateo location. Turns out something else came along however, I can say that based on my experience and how I felt after speaking with each of the interviewers, it's a great place to work! It's a people place and I'm a people person with a keen eye and heart for excellent customer service. I can tell Shane really puts people first and values their staff. I'm not an employee but I will for sure be a customer from here on! I say that based on the dedication that clearly, each person I met has. Thanks for reviving my hope in private companies and for treating people well!
Confirmed questions1 question
- How would you handle a disagreement between coworkers?
Shane Co.
Customer Service Associate
Entry Average Negative experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Onsite
Interview formats
Behavioral Behavioral
ShaneCo takes their hiring process very seriously and wants to find the perfect fit for the job. I had a phone interview and two in person interviews. In total, I interviewed with 5 different people. They knew that I had to drive over an hour for each interview, and the same questions/topics were discussed in each interview. I have a bachelor's degree, six years of retail experience, and a professional appearance and personality. Yet, I felt like I was on trial during these interviews. The staff was somewhat friendly, but I was asked many unnecessary and irrelevant questions about the inner workings of the previous company I worked for. I appreciate the effort ShaneCo goes through to find the perfect employee, but I felt uncomfortable during the interview.
Confirmed questions1 question
- What did you dislike about your previous job?
Shane Co.
Customer Service Representative
Entry Easy Neutral experience No offer 1 round
Interview process
Recruiter call Presentation
Interview formats
Behavioral Presentation
I watched 7 videos about gems and did 2 pages of research before the interview. The interview itself was very short, about 3-5 minutes. They told me they had already decided to offer me the job but would let me know later. This was at a hiring event that continued for hours after I left. The event page said there were 33 attendees. They didn't ask me any questions to get to know me or to help me learn more about them. It seemed like some things might have gone wrong before I arrived. (As a side note to the company, the shane co YouTube page for education needs work. I watched a 40 second video about a pearl rolling. In education. Having videos about the 101 pages on the shane co website would be far more educational.)
Confirmed questions2 questions
- Can you work nights and weekends?
- What makes you want to work here?
Shane Co. Customer Support Representative Interview Questions
Quoted word for word from Shane Co. interview reports.
“What makes you want to join Shane's Jewelry?”
Read reports →“What is one thing you attribute to your success?”
Read reports →“Can you work nights and weekends?”
Read reports →“How would you handle a disagreement between coworkers?”
Read reports →“What would you do if you were in the middle of a required job task and a customer needed assistance?”
Read report →“How long have you known that customer service is the right career for you?”
Read report →“What were some of the cons you encountered?”
Read report →“How would you handle a situation where you have an irritated customer on the phone, three customers waiting in line, a sales representative needing help to close a deal, and a vendor requiring assistance with a shipment closing?”
Read report →“What is your reason for pursuing a career in CS?”
Read report →Formats, difficulty and experience
Across all 10 Shane Co. interview reports.