Serviço Nacional de Aprendizagem Comercial Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 10 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Serviço Nacional de Aprendizagem Comercial.
Serviço Nacional de Aprendizagem Comercial
Customer Service Agent
Entry Average Positive experience No offer 2 rounds
Interview process
Group Recruiter call Technical screen
Interview formats
Group Behavioral
There's a group dynamic interview, then a one-on-one with the manager, plus a test and another dynamic... Usually about 10 candidates. Everyone talks about themselves, then there's a group activity.
Confirmed questions2 questions
- Reason for applying?
- What are your 5-year career goals?
Serviço Nacional de Aprendizagem Comercial
Customer Service Representative
Entry Difficult Positive experience Accept offer 4 rounds
Interview process
Group Take home Presentation Recruiter call
Interview formats
Group Other Behavioral
The process involves a group activity, a test, a writing assignment, and an interview with the unit manager. Because it has many steps, it tends to take a while, but you can check in with HR about how it's going.
Confirmed questions5 questions
- Tell me about your previous experiences.
- What challenges have you faced?
- What have you achieved?
Serviço Nacional de Aprendizagem Comercial
Customer Service Representative
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Group Presentation
Interview formats
Behavioral Group Presentation
Processo seletivo com a primeira etapa via questionário com perguntas da língua portuguesa, gramática. Segunda etapa por meio de dinâmica, o tema é pertinente a vaga sobre um atendimento ruim e como reverter. Infelizmente nessa etapa não tem como todos participarem por igual, pois, são muitas pessoas para um único tema que tem direcionamento óbvio. O ponto em destaque é que, o processo seletivo ocorre entre pessoas que já trabalham por terceirizadas no Senac, com experiência e que já estão com indicação aparentemente até do gestor da área, junto com outros participantes que nitidamente não terão a menor chance de conseguir a vaga.
Confirmed questions2 questions
- Perguntas da língua portuguesa e gramática.
- Dinâmica sobre um atendimento ruim e como reverter o quadro.
Serviço Nacional de Aprendizagem Comercial Customer Support Representative Interview Questions
Quoted word for word from Serviço Nacional de Aprendizagem Comercial interview reports.
“What are your 5-year career goals?”
Read reports →“What have you achieved?”
Read reports →“Can you tell me who you live with, your age, and about your professional experience?”
Read reports →“Are you familiar with the company's values?”
Read reports →“How is your performance working in a group?”
Read report →“How is your performance working under pressure?”
Read report →“Reason for applying?”
Read report →“Why do you believe you are a good fit for this position?”
Read report →“What courses have you taken, and what are your professional experiences?”
Read report →Formats, difficulty and experience
Across all 10 Serviço Nacional de Aprendizagem Comercial interview reports.