Sercom Digital Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 60 interview experiences · FREE TO READ
Which role are you interviewing for?
6 roles · 60 reportsCandidate interview experiences
First-hand accounts from people who interviewed at Sercom Digital.
Sercom Digital
Telemarketing Operator
Entry Easy Positive experience Accept offer 4 rounds
Interview process
Recruiter call Presentation Technical screen Background check Offer
Interview formats
Behavioral Presentation Other
The process was simple and straightforward, very relaxed. The stages are clear and you get a response on the same day. They ask for a simple written assignment, a personal presentation, and then direct you to an interview with the supervisor of the product you'll be assigned to. If there's a match, you're then directed to HR to start the hiring process.
Confirmed questions1 question
- Tell me about your previous experiences.
Sercom Digital
Atendente
Entry Average Positive experience Decline offer 2 rounds
Interview process
Recruiter call Group
Interview formats
Behavioral Group
Com muitas pessoas, processo seletivo comum. Normalmente fazem perguntas de costume (parecido com o mercado). Perguntam se você conhece o produto (vaga a qual vc vai ocupar). A entrevista em si, você senta em uma sala (parecida com a de aula), juntamente com uma 50 pessoas.
Confirmed questions5 questions
- Por que você quer trabalhar nesta empresa?
- Por que você está interessada nesta vaga específica?
- Quais são suas melhores e/ou piores características?
Sercom Digital
Teleoperador
Entry Easy Neutral experience Accept offer 3 rounds
Interview process
Technical screen Presentation Recruiter call
Interview formats
Technical Presentation Behavioral
The interview process involved a basic test, a writing assignment, and a final conversation. You'll start with the tests, and after they're graded, you'll need to write an essay about empathy. Depending on how you do on the essay and your past experiences, you might get called in for a chat with the hiring manager. Remember to bring a pen.
Confirmed questions4 questions
- What is your daily routine like?
- Why did you choose your major?
- Have you had any previous work experience?
Sercom Digital
Sales Supervisor
Mid Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Technical screen Presentation Onsite
Interview formats
Behavioral Presentation Technical
The process involves several stages. In my case, it started with an HR interview and a general knowledge test. Then, I had interviews with the coordinator and manager. This was followed by a project presentation, where I was given various indicators and had to create an action plan, which I then presented.
Confirmed questions3 questions
- How would you implement feedback?
- How would you handle an employee with behavioral deviations?
- Given several indicators, how would you develop and present an action plan?
Sercom Digital Interview Questions
Quoted word for word from Sercom Digital interview reports.
“Disponibilidade?”
Read reports →“If I had to choose between a productive operator who misses a lot and another who doesn't develop, who would I fire?”
Read reports →“What is my positive point.”
Read reports →“What does it take to be a good salesperson?”
Read reports →“What are your thoughts on the importance of call centers in today's world?”
Read report →“Are you someone looking to change your life?”
Read report →“How would you handle a stressed person?”
Read report →“Given several indicators, how would you develop and present an action plan?”
Read report →“Why did you choose your major?”
Read report →Formats, difficulty and experience
Across all 60 Sercom Digital interview reports.