Serco Group Operations Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Serco Group.
Serco Group
Site Lead
Lead Average Positive experience Accept offer 2 rounds
Interview process
Phone screen Panel
Interview formats
Behavioral Other
I had a virtual panel interview for a position similar to the one I applied for, with the direct supervisor. Before that, I had a phone screen. Less than 10 questions were asked in total. I had the chance to ask questions at the end. It was a friendly interview and very informative.
Confirmed questions1 question
- How would you handle a situation where a student was disrupting the class?
Serco Group
Operations Manager
Mid Average Neutral experience Decline offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
The interview process was straightforward. I was given one week's notice before the interview. It was a formal, on-site interview. The interviewer was a bit late. Two people from the company were there. They asked standard questions about the job's responsibilities. I was told I'd hear back in at least a week, but I got a call within 24 hours saying I got the job offer.
Confirmed questions3 questions
- Can you detail your understanding of legislative building maintenance?
- Describe your strategy for managing contractor health and safety.
- How proficient are you with Microsoft Office?
Serco Group
Operations Manager
Mid Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite Panel Presentation Offer
Interview formats
Behavioral Technical Presentation
The first interview was scheduled and then cancelled last minute, only to be rescheduled shortly before it was due to start. Once it did happen, it began casually before moving into competency-based questions, typical for many companies. The interview was with the HR Director and the Line Manager. It felt pretty relaxed. I was then invited for a second interview, which was rescheduled multiple times. Eventually, a date was set, and surprisingly, it was with the same two people again. The second interview seemed to mix competency questions with operational skills in a confusing way, and some really strange questions were asked that had no real answer. Overall, a very peculiar process.
Confirmed questions1 question
- In a major London incident where all communication methods (phones, internet, pagers, SMS, radios, etc.) are down, how would you contact your field team?
Serco Group Operations Manager Interview Questions
Quoted word for word from Serco Group interview reports.
“In a major London incident where all communication methods (phones, internet, pagers, SMS, radios, etc.) are down, how would you contact your field team?”
Read reports →“Can you detail your understanding of legislative building maintenance?”
Read reports →“How would you handle a situation where a student was disrupting the class?”
Read reports →“Describe your strategy for managing contractor health and safety.”
Read reports →“What motivates your interest in working with us?”
Read report →Formats, difficulty and experience
Across all 5 Serco Group interview reports.