Serco Group Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Serco Group.
Serco Group
Customer Service Advisor
Entry Average Negative experience Accept offer 1 round
Interview process
Recruiter call Offer
Interview formats
Behavioral
The interview was pretty chill and welcoming, making me feel comfortable. It lasted about 15-30 minutes. I got an offer, but be aware that if you're working through an agency, they might not support you and could let you go.
Confirmed questions4 questions
- Can you introduce yourself?
- What unique contributions can you make to our team?
- Share an experience of facing difficulties in your previous roles.
Serco Group
Customer Service Advisor
Entry Average Positive experience Accept offer 4 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Technical Other
the interview was really chill and straightforward, like a 4 step thing. first, a chat with the recruiter. then, an online test to check you get things and your grammar. after that, a mock call where they give you like, customer scenarios, maybe about nursing info, and you gotta give them the right answers. finally, a phone interview. it was all super fast and easy.
Confirmed questions3 questions
- Can you share an instance where you delivered outstanding customer service?
- Recall a situation where you had to manage a challenging customer interaction.
- What do you consider to be your strongest attributes?
Serco Group
Customer Service Advisor
Entry Easy Neutral experience No offer 3 rounds
Interview process
Recruiter call Take home Technical screen Onsite Background check Offer
Interview formats
Presentation Behavioral Technical
The whole process took one week from resume submission, to the phone interview to the 1.5 hr assessment centre on a Saturday. The assessment centre is split into 3 parts: 30 min presentation by Serco, 30 min face to face interview with a team leader and a 30 min computer test. Your referees will be sent a 20 question survey to complete. Make sure they are happy to complete that for you. They will contact you after 4 weeks. Still waiting on reply.
Confirmed questions1 question
- Tell me about a time you had to deal with a difficult customer.
Serco Group Customer Support Consultant Interview Questions
Quoted word for word from Serco Group interview reports.
“Can you introduce yourself?”
Read reports →“What do you consider to be your strongest attributes?”
Read reports →“Can you share an instance where you delivered outstanding customer service?”
Read reports →“Tell me about a time you had to deal with a difficult customer.”
Read reports →“Tell me about a challenging situation you encountered and how you handled it.”
Read report →“Explain your approach to solving problems.”
Read report →“Share an experience of facing difficulties in your previous roles.”
Read report →Formats, difficulty and experience
Across all 5 Serco Group interview reports.