SentriLock Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 7 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SentriLock.
SentriLock
Customer Service Representative
Entry Easy Positive experience No offer 3 rounds
Interview process
Recruiter call Background check Onsite
Interview formats
Behavioral Other
It began with a Zoom call with HR to check my background, skills, and interest. They wanted to schedule an in-person meeting with managers, but I asked for time to think. After I agreed, I got an online behavior and personality test. Once I finished that, the interview was set up. The directions were easy to follow, and the interview went smoothly. The managers were very nice and explained the job and company well. I'm waiting to hear back by the end of the week.
Confirmed questions1 question
- If you found $20 on the street after leaving here, what would you buy with it?
SentriLock
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Phone screen Offer
Interview formats
Behavioral Other
I applied online and got a call within 24 hours to set up an interview. After that, they sent me a personality quiz. I sent it back, and two days later, they called to schedule a second interview. The interviewer told me she'd call in a week with an update, and five days later, she called to offer me the job. The whole thing took about 3 to 3.5 weeks.
Confirmed questions1 question
- Tell me about a time you exceeded expectations for a customer.
SentriLock
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Phone screen Onsite
Interview formats
Technical Case Behavioral
The process included a phone interview and then an onsite interview with at least two people. This was my second interview, and there won't be a third. If they can't see true talent and passion, then that's not the place for me.
Confirmed questions2 questions
- Can you share an instance where you utilized troubleshooting skills in a customer service role?
- Could you elaborate on the technical question and business case presented?
SentriLock Customer Support Representative Interview Questions
Quoted word for word from SentriLock interview reports.
“If you found $20 on the street after leaving here, what would you buy with it?”
Read reports →“What's your favorite hobby?”
Read reports →“Do you favor immediate results or a process?”
Read reports →“Could you elaborate on the technical question and business case presented?”
Read reports →“Tell me about a time you exceeded a customer's expectations.”
Read report →“Can you share an instance where you utilized troubleshooting skills in a customer service role?”
Read report →“What makes you want to join this company?”
Read report →“Tell me about a time you exceeded expectations for a customer.”
Read report →Formats, difficulty and experience
Across all 7 SentriLock interview reports.