SELLBYTEL Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 24 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SELLBYTEL.
SELLBYTEL
Customer Service Agent
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Group Background check
Interview formats
Behavioral Group Presentation
HR called me as they found my CV and thought I might be interested in a job. We had a quick phone chat about my background and the role. Then I got an invite for a group interview with two other people. We all sat there while the HR person and a UK supervisor interviewed each candidate one by one. After that, we did a role play exercise where one of us pretended to be a customer service rep and another a customer, based on a given scenario. Then we discussed what makes a good customer service rep. I was told the job would start the next Monday, but I never heard back, not even a rejection email, which I thought was unprofessional given the time I invested. I emailed them for an update, but got no reply from HR.
Confirmed questions1 question
- What is the reason for your career change, if you are switching industries?
SELLBYTEL
Customer Service Agent
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen Offer
Interview formats
Behavioral Technical
I got in touch with Sellbytell through a friend who already worked there. After sending an unsolicited application, I received a brief 5-minute phone call with some general questions. Subsequently, the recruiter scheduled a Skype interview for me a few days later. The questions posed were quite direct and not overly challenging. Following this initial interview, the recruiter promptly arranged a second interview with my potential supervisor. I also completed a basic language assessment in both my native language and English. I anticipated more complex questions during this second interview, but the supervisor asked essentially the same questions as the recruiter. This second interview lasted only about 10 minutes. A few days after, I received a phone call extending a job offer. Overall, both interviewers were very friendly, and the recruiter, in particular, did a great job explaining everything about the company, patiently addressing all my inquiries.
Confirmed questions1 question
- The biggest challenge was the role-playing exercise during the first interview, where I had to simulate assisting a customer despite having limited product knowledge at the time.
SELLBYTEL
Customer Service Representative
Entry Average Neutral experience No offer 3 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral Technical
I had about three phone interviews, and they were all pretty similar. It was a long hiring process overall, but nothing really came of it, no real progress. There wasn't an onsite interview. In the end, it didn't move forward, and I wasn't given any explanation or told why or what knowledge I was lacking.
Confirmed questions6 questions
- Could you tell me how many languages you speak and what your levels are in each?
- What motivated you to apply for this particular position?
- What makes you the preferred choice for this role compared to other applicants?
SELLBYTEL Customer Support Representative Interview Questions
Quoted word for word from SELLBYTEL interview reports.
“What are the four primary colors used in a printer?”
Read reports →“Can you find the subscriptions app?”
Read reports →“Do you know how to use an iPad?”
Read reports →“Could you tell me how many languages you speak and what your levels are in each?”
Read reports →“Do you possess a working visa?”
Read report →“Can you do a role play?”
Read report →“How would you respond to an angry customer if you were in the role of a customer care representative?”
Read report →“When would you be available to begin working?”
Read report →“Can you perform a product test?”
Read report →Formats, difficulty and experience
Across all 24 SELLBYTEL interview reports.