Selfridges Customer Support Representative Interview Questions
& Process

After submitting my application, I completed a video interview where I had to answer 6 pre-recorded questions. These questions focused mainly on customer service and the Selfridges brand. I referred to my CV while preparing my answers, and each response was about 3 minutes long. Unfortunately, I didn't receive any follow-up after that.

Had a phone interview first, it was super quick and they told me I passed and could come for a group interview two days later. That interview lasted two and a half hours with a bunch of other people. We all sat around chatting with a really nice lady. Then, one by one, we went into a side room for a one-on-one interview, which was also really relaxed with a nice interviewer. That same evening, I got a call saying I passed that stage and could come back next week for another interview. So I did. This one involved two groups of six people doing team-building exercises. It was a bit cheesy but pretty fun. They said we'd hear back within two weeks. I got a call that night when I got home offering me the job.

It was a pretty simple and direct interview process. They asked questions related to customer service, like why I wanted to work there. However, they do take a while to get back to you with a decision.