SelectQuote Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 5 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SelectQuote.
SelectQuote
Customer Care Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Onsite Offer
Interview formats
Behavioral Technical
First I had a phone chat with a recruiter where they explained the job and I answered some simple questions. Then, I got a skills test via email to finish before my second interview. That second interview was basically a test of how well you can juggle different tasks with changing priorities. After that, I met in person with the supervisors for the team I wanted to join. They offered me the job right after the interview.
Confirmed questions1 question
- Describe a situation where you encountered an obstacle and successfully navigated it.
SelectQuote
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Background check
Interview formats
Behavioral Technical
I got a call from someone at Select Quote asking if I was interested in a remote position with them. After that, I had to take some standard tests and they ran a background check. The interviewer seemed to like me and said she'd be in touch soon.
Confirmed questions5 questions
- Can you tell me about your previous work experience, personal background, and anything else relevant?
- Tell me about your work experience.
- Tell me about your personal history.
SelectQuote
Customer Care Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Recruiter call Phone screen
Interview formats
Behavioral Behavioral
The interview process was pretty involved. I met with the recruiter twice over the phone and had another interview with the hiring manager. It was very positive and easy. It felt more like conversations than a formal interview.
Confirmed questions1 question
- Describe a situation where you had to make a fast decision without consulting a manager.
SelectQuote Customer Support Representative Interview Questions
Quoted word for word from SelectQuote interview reports.
“What do you dislike about working in a call center?”
Read reports →“Are you prepared to take a few standard tests?”
Read reports →“Are you prepared for a background check?”
Read reports →“Describe a situation where you had to make a fast decision without consulting a manager.”
Read reports →“Tell me about your personal history.”
Read report →“Do you have experience working towards a quota?”
Read report →“Describe a situation where you encountered an obstacle and successfully navigated it.”
Read report →“Can you tell me about your previous work experience, personal background, and anything else relevant?”
Read report →“Tell me about your work experience.”
Read report →Formats, difficulty and experience
Across all 5 SelectQuote interview reports.