Screwfix Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 11 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Screwfix.
Screwfix
Customer Service Representative
Entry Easy Negative experience No offer 5 rounds
Interview process
Recruiter call Phone screen Take home Onsite Presentation
Interview formats
Behavioral Technical Presentation
I applied online and then got a call for a telephone interview. I wasn't prepared, so I asked for another call. The lady said she would e-mail the questions. I checked my e-mail and it was a self-recording interview, but I wasn't given the correct password, so it didn't work. I chased this up repeatedly with e-mails and finally got a response and a telephone interview. I was offered a face-to-face interview which had a lot of questions and scenarios. I was then taken to listen into a call, my picture was taken, and I was told I would be contacted within 48 hours to a week. I haven't heard anything.
Confirmed questions1 question
- What would you do if a loyal customer ordered a drill and it wasn't going to be delivered today, but they needed it by the morning?
Screwfix
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Offer
Interview formats
Behavioral Technical
I applied online on their website, and then the store's manager called me. I didn't expect a phone interview, so it was a surprise, but the questions were basic to see how I spoke and if I was articulate. Then, they invited me for an in-store interview. This interview lasted about 30 minutes, and the questions were standard for customer service jobs. Preparing well made it not too hard. I got an offer almost the same day, and they confirmed it by phone the next day.
Confirmed questions5 questions
- Can you tell me a bit about yourself?
- What's your definition of good customer service?
- Can you share an instance where you took initiative?
Screwfix
Customer Service Representative
Entry Average Negative experience No offer 2 rounds
Interview process
Recruiter call Onsite Background check
Interview formats
Behavioral Other
Applied online and then they got back to me two weeks later. It was a quick call to set up an interview, not a phone screen. The interview itself went really well and I didn't feel nervous. They said they'd call me back by the end of the day. They took photocopies of my passport and national insurance card, which was strange because they didn't offer me the job. They took my time and preparation and didn't even need my private info. No call or reply came, and when I called the branch, I was told the manager would call back, but he never did. The staff seemed friendly.
Confirmed questions1 question
- Tell me about a time you went above and beyond what was expected.
Screwfix Customer Support Representative Interview Questions
Quoted word for word from Screwfix interview reports.
“What would you do if a loyal customer ordered a drill and it wasn't going to be delivered today, but they needed it by the morning?”
Read reports →“What would you do if a customer was yelling at you on the phone?”
Read reports →“What attracts you to Screwfix?”
Read reports →“What's your definition of good customer service?”
Read reports →“What value would you add to our store?”
Read report →“What are your future interests?”
Read report →“What makes you want to join this company?”
Read report →“Can you describe a time you provided excellent customer service?”
Read report →“Tell me about a time you went above and beyond what was expected.”
Read report →Formats, difficulty and experience
Across all 11 Screwfix interview reports.