SAP Ariba Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 9 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SAP Ariba.
SAP Ariba
Customer Service Representative
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Onsite
Interview formats
Behavioral Technical
An agency reviewed my resume and connected me with the company. I met with two interviewers, a man and a woman. They gave me a tour of the work area, which I found very impressive. I'm still waiting to hear back, and my interview was four days ago.
Confirmed questions7 questions
- Can you introduce yourself?
- Suppose you were tasked with cleaning the windows of the buildings at Dowton; what would be your approach, and what would be your pricing?
- How would you explain the concept of a computer to an eight-year-old child?
SAP Ariba
Customer Support Specialist
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Onsite
Interview formats
Behavioral Technical
I had a really good vibe from the HR person, they kept me in the loop about everything. Seemed like a place you could really grow, though some of that wasn't totally true. The first chat with the recruiter was super nice and chill. The second interview with the team leads was pretty standard stuff. But then the interview with upper management was really cold and impersonal. They just seemed like they were going through the motions, not really invested in the hiring process.
Confirmed questions2 questions
- Focus on your ability to adapt to new technology.
- Focus on your ability to learn new programs.
SAP Ariba
Customer Support Representative
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Onsite
Interview formats
Behavioral
I was contacted by a recruiter and we chatted on the phone for a little bit before setting up an appointment with several team leaders. They were all very young, nice and easy to impress. The best thing about the interviewers was that they seemed to be sincere and relaxed. I didn't feel any pressure during the interview. Overall, I met some really nice people and it was a good experience.
Confirmed questions1 question
- Were the questions pretty generic?
SAP Ariba Customer Support Representative Interview Questions
Quoted word for word from SAP Ariba interview reports.
“What is the definition of troubleshooting?”
Read reports →“Can you name three out of four common internet browsers?”
Read reports →“How would you explain the concept of a computer to an eight-year-old child?”
Read reports →“If a customer calling you has no prior knowledge, how would you verbally guide them through sending an email?”
Read reports →“If a customer is extremely upset, what would you do to calm them down?”
Read report →“Describe your reaction if the internet system fails while you are on a call with a customer who needs to generate an invoice.”
Read report →“Suppose you were tasked with cleaning the windows of the buildings at Dowton; what would be your approach, and what would be your pricing?”
Read report →“How would you handle a customer who is unhappy with our product or service?”
Read report →“Were the questions pretty generic?”
Read report →Formats, difficulty and experience
Across all 9 SAP Ariba interview reports.