Santander Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 92 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Santander.
Santander
Customer Service Representative
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Take home
Interview formats
Other
I did an online video interview, you get a couple of tries before submitting it, it was easy and straight forward. I felt a face-to-face interview would have been better. The team contacted me after to say I haven't progressed to the next stage and said how bad I did on the online stage. What a way to make people sad, a simple rejection email would have been fine.
Confirmed questions2 questions
- Describe what constitutes good customer service.
- Can you explain risk and control?
Santander
Atendente
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
Excelente , entrevistadora treinada para deixar o entrevistado a vontade ,quais os pontos positivos e negativos,qual a maior qualidade e defeito ,o que esperava da empresa ,qual a disponibilidade de tempo etc
Confirmed questions5 questions
- Você tem experiência com o público? Já trabalhou com aposentados?
- Quais são seus pontos fortes e fracos?
- Qual sua maior qualidade e seu maior defeito?
Santander
Customer Service Specialist
Mid Difficult Positive experience Accept offer 3 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
It was a complex process, and it took me two months of waiting until I was actually hired, but once you're working there, it's completely different. In the end, you get used to it.
Confirmed questions1 question
- What are your goals for the company
Santander Customer Support Representative Interview Questions
Quoted word for word from Santander interview reports.
“A very angry customer comes in because they are being charged a commission they didn't know about. What do you say to them?”
Read reports →“Could you please inform us about the timeline for receiving the interview results and feedback?”
Read reports →“What steps would you take if you were in a situation where you needed assistance but couldn't find anyone to help?”
Read reports →“What steps would you take if a customer contacted you upset about their service experience?”
Read reports →“Tell me about a time you had to interact with a customer who was upset for reasons unrelated to you, and how you managed to calm them down.”
Read report →“Tell me about a time you dealt with an angry customer who was yelling. How did you manage that?”
Read report →“Tell me about a time you spotted a risk and made sure it wouldn't happen again.”
Read report →“Can you share a significant customer service experience you've had in the past?”
Read report →“Can you share an instance where you had to make a tough choice?”
Read report →Formats, difficulty and experience
Across all 92 Santander interview reports.