Santander Customer Support Consultant Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 60 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Santander.
Santander
Customer Service Advisor
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Presentation
Interview formats
Behavioral Presentation
I applied online through indeed and then had a video interview maybe about a month after. It wasn't a super hard process. Most of the questions were about how I communicate and handle problems in different situations.
Confirmed questions5 questions
- Can you share an experience where you had to communicate with someone who was being difficult?
- What would be your approach to managing a situation with an angry customer?
- Tell me about a difficult problem you encountered and the steps you took to resolve it.
Santander
Customer Service Advisor
Entry Average Positive experience Decline offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It was a fair process from start to finish. After I passed the online questionnaire, I was invited for a phone interview, and then a video interview. The interviewers were really friendly and helpful, and tried to make me feel comfortable, even when I got stuck. They asked questions about customer service, risk, influencing others, and time management. The best way to get ready, as always, is to have STAR examples prepared, and have good questions to ask at the end. Don't be scared to ask for clarification if you don't get a question!
Confirmed questions2 questions
- Can you share an instance where your people skills were instrumental in solving a customer's problem?
- When have you successfully explained something complicated so that it was easy for others to understand?
Santander
Customer Service Advisor
Entry Average Positive experience No offer 4 rounds
Interview process
Recruiter call Take home Phone screen Onsite Background check Offer
Interview formats
Technical Behavioral Case Presentation
I started by filling out an online application that had a numerical and a scenario test. Then I got invited to a 15-minute phone interview. After that, I got asked to an assessment day at their HQ in Glasgow with 5 other people, but no group tasks. We did an intro and another numerical test. Then we had to study a brief for a role play. We went in one by one to do a role play call about a customer not getting their debit card, and we had to use the brief and notes to respond to triggers like the customer being annoyed about the wait. We had to override the system to get the card delivered in 48 hours. We also had to try and promote a personal loan to the customer as they were getting married and set a time to call them back about the loan and to check on the card delivery. After the role play, there was a one-to-one interview, which was competency-based, asking about why I want to work there, challenging situations, and excellent customer service examples. I guess this leads to a background check and then an offer.
Confirmed questions5 questions
- Tell me about a risk you've faced in your professional life.
- Can you share an instance where you exceeded expectations for a customer?
- What motivates your interest in working for Santander?
Santander Customer Support Consultant Interview Questions
Quoted word for word from Santander interview reports.
“Can you tell me about a time you assisted an elderly person with technology via phone?”
Read reports →“What led you to select Santander instead of other companies in the same field?”
Read reports →“When have you successfully explained something complicated so that it was easy for others to understand?”
Read reports →“Describe a situation where you delivered great customer service and how you knew the customer was satisfied.”
Read reports →“What would be your approach to managing a situation with an angry customer?”
Read report →“Can you share an instance where you had to make a tough choice?”
Read report →“Are you exploring other opportunities and do you have any upcoming interviews? If so, when are they?”
Read report →“Can you share an instance where you went above and beyond to assist a customer?”
Read report →“Can you share an experience where you had to communicate with someone who was being difficult?”
Read report →Formats, difficulty and experience
Across all 60 Santander interview reports.