SAIC It Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 16 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at SAIC.
SAIC
Service Desk Analyst
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
It was a remote interview that felt like a relaxed conversation between me and the hiring team. They made me feel comfortable throughout their easy interview process. They asked behavioral and situational questions to see how I solve problems.
Confirmed questions1 question
- Could you share a bit about yourself?
SAIC
Help Desk Analyst
Entry Easy Negative experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Technical Behavioral
The initial interview is basic to confirm you have the necessary skills. They'll talk a lot about internal promotion and valuing employees, but on this specific contract, it's not true. Management plays mind games, and long-term staff face no consequences for not doing their jobs. It's chaotic and messy on a good day. Be careful if you care about your mental health; I would have been better off as a barista looking for a different job.
Confirmed questions2 questions
- Were you asked about your basic computer skills?
- Did they test your computer literacy?
SAIC
Help Desk Analyst
Entry Average Neutral experience No offer 1 round
Interview process
Recruiter call Technical screen Phone screen
Interview formats
Behavioral Technical
The interview started off pretty rough, I think. The recruiter contacted me and seemed to have my resume from job boards. It felt like typical call-center tactics, or maybe the recruiter was looking for something totally different from the hiring manager. The first part, about 10 minutes, they were really stressing that the job posting for 0-1 years of experience actually needed someone with intermediate experience. Then they went after certifications, pushing for ones that are for the level I want to be at (IAT 2) rather than my current level. They also got a bit posturing about me 'presuming about their business' when I made an offhand comment about my more niche license probably not being valued. There was also a tangent about whether I'd applied elsewhere based on that niche license and disbelief that nobody values it. They finished up with some general contempt for my work history, criticizing me for only listing the last 5-6 years. Then we finally got to the actual job description and metrics. I decided to end it there because the metrics made it sound like a dead-end for skill development. The whole thing was about 15-20 minutes. The role was described as 'essentially systems admin,' but only for walking users through tasks.
Confirmed questions2 questions
- Given our expectation that agents meet an SLA of 100 calls per shift, are you confident in your ability to achieve that?
- Can you meet the SLA of 100 calls per shift?
SAIC It Support Engineer Interview Questions
Quoted word for word from SAIC interview reports.
“What command do you use in the Windows command prompt to flush DNS?”
Read reports →“Can you explain APIPA?”
Read reports →“If a client didn't know how to download Candy Crush, what would you tell them to do?”
Read reports →“Can you explain what DNS, DHCP, Share and local connections are?”
Read reports →“How would you deal with a very angry customer calling to get their password reset?”
Read report →“How do you respond to feedback or criticism from people you help?”
Read report →“Given our expectation that agents meet an SLA of 100 calls per shift, are you confident in your ability to achieve that?”
Read report →“What salary are you looking for?”
Read report →“Can you meet the SLA of 100 calls per shift?”
Read report →Formats, difficulty and experience
Across all 16 SAIC interview reports.