Safaricom Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 25 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Safaricom.
Safaricom
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Onsite Panel
Interview formats
Behavioral Technical
So first I applied online, then they called me for a phone screen to see if I was available and met the basic requirements. After that, I went in for an in-person panel interview. I met with HR and a department manager. We talked a lot about how I communicate, my past customer service jobs, and how I solve problems. They also wanted to know how I deal with stress, if I'm a team player, and what I know about Safaricom’s stuff. It all felt pretty organized and clear.
Confirmed questions1 question
- What makes you want to be a Customer Service Representative at Safaricom?
Safaricom
Customer Service Representative
Entry Average Neutral experience Accept offer 2 rounds
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
It was pretty good, the interviewers were easy to talk to. The questions weren't super hard but you do need to study up a bit. Studying is important for this.
Confirmed questions1 question
- Where do you see yourself in five years?
Safaricom
Customer Care Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Technical screen Technical screen Presentation
Interview formats
Technical Technical Behavioral
First, I got a phone call about the job. Then there were three parts: a written test, a computer test, and an oral test. The written and computer tests were 40 minutes each and done the same day. After that, they let us know if we passed and invited us for the oral test two days later. The oral test was 30 minutes long. They told us if we passed two days after that, and we were supposed to start the day after we got that notification.
Confirmed questions1 question
- Can you share an example of a decision you made in your past role that benefited your previous company?
Safaricom Customer Support Representative Interview Questions
Quoted word for word from Safaricom interview reports.
“In what year was Safaricom established?”
Read reports →“What is the difference between SQL and MySQL?”
Read reports →“Can you discuss Safaricom's offerings?”
Read reports →“Could you list some of the company's products?”
Read reports →“What can you tell me about the last financial year?”
Read report →“What will you offer us?”
Read report →“What do you love?”
Read report →“What changes would you suggest for our products?”
Read report →“What is your greatest achievement?”
Read report →Formats, difficulty and experience
Across all 25 Safaricom interview reports.