S&A Communications Account Manager Interview Questions
& Process

Applied online and got a call from HR the next day to schedule an in-person interview. The first round was with the owner and was pretty standard. I got an offer that day for a second interview, which involved shadowing an employee for the afternoon. This interview started around 1pm and ended about 8:45pm. During the shadow, I followed a sales rep or account manager around the Kansas City suburbs, trying to get consumers to upgrade or switch their cable/internet to the new AT&T Uverse package. The person I shadowed was friendly and asked typical interview questions throughout the day, while also assessing if I'd be a good fit for the position and company. I was told the entry-level role is meant to train you to become a manager within a year, managing your own team. The people were friendly, but the position wasn't for me. If you're okay with performance-based pay and sales targets, it might be for you.

The interview process was quick and efficient, without unnecessary delays, which was great. It involved 3 interviews. The first was a brief initial interview covering my work and academic background, including my time at the University of Kansas, my campus activities, and my career aspirations with my degree. Based on this, they decided whether to proceed to a second interview. The second interview was like a job shadow, offering a glimpse into the daily tasks of the role and potential career progression within the company. The final interview included a questionnaire and questions about my suitability for the position.

The interview process included 3 interviews and a job shadow. It was helpful to see what the daily tasks would involve before getting an offer. I also met other team members, which was nice and made me feel welcome despite my nervousness.