RoundPoint Mortgage Servicing LLC Customer Support Representative Interview Questions
& Process

This interview process was super long and took forever. First, I talked to someone who seemed like a recruiter. Then, I had to do a video interview on my phone, which felt weird, like I was just talking to myself. After that, I went in for an onsite interview with two managers. Finally, I had to go back again to meet with the VP for the department. In the end, I didn't get the job, and it took them more than two weeks to tell me, even after I followed up twice. I bet they wouldn't have said anything if I hadn't reached out. It felt like they were leading me on for a job I didn't even get, especially since it's just a regular call center job and not some big executive position. It was one of the worst interview experiences I've had with a financial company.

I first talked to RoundPoint over the phone, mainly to see if I was interested in the job. Since I was, they set up a 1:1 interview. My interviewer was pretty chill and sometimes informal. We mostly talked about my resume and they asked general interview questions like about my strengths, weaknesses, and career goals. It felt more like a natural conversation than a formal interview.

Had 2 interviews, one with the recruiter and another with the Assistant Vice President. It was a pretty basic interview with simple questions since it's an entry-level customer service job. The whole interview process was pretty easy, not too difficult.