RoundPoint Mortgage Servicing LLC Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 33 interview experiences · FREE TO READ
Which role are you interviewing for?
7 roles · 33 reportsCandidate interview experiences
First-hand accounts from people who interviewed at RoundPoint Mortgage Servicing LLC.
RoundPoint Mortgage Servicing LLC
Customer Service Representative
Entry Average Negative experience No offer 4 rounds
Interview process
Recruiter call Take home Onsite Presentation
Interview formats
Behavioral Presentation
This interview process was super long and took forever. First, I talked to someone who seemed like a recruiter. Then, I had to do a video interview on my phone, which felt weird, like I was just talking to myself. After that, I went in for an onsite interview with two managers. Finally, I had to go back again to meet with the VP for the department. In the end, I didn't get the job, and it took them more than two weeks to tell me, even after I followed up twice. I bet they wouldn't have said anything if I hadn't reached out. It felt like they were leading me on for a job I didn't even get, especially since it's just a regular call center job and not some big executive position. It was one of the worst interview experiences I've had with a financial company.
Confirmed questions3 questions
- How did you handle criticism when it was given to you?
- Why do you think you're the best candidate for Roundpoint?
- What were some of your achievements in your last job?
RoundPoint Mortgage Servicing LLC
Investor Reporting Analyst
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
It was a standard interview, but the managers were young. They talked about how they micromanage, which is not ideal for these types of workers. You should check the employee reviews, they are accurate. I think the company would do better if they hired the right people. The interviewers didn't know any company performance metrics and couldn't answer some of my questions, which I think upset them and made me look bad. I was initially happy about the interview, but after meeting the managers, I'm glad I didn't get the position because they don't seem knowledgeable in accounting.
Confirmed questions3 questions
- Can you tell me about your strengths and weaknesses?
- What kind of management styles do you prefer your manager to use?
- Tell me about a time you had a conflict with a coworker or boss.
RoundPoint Mortgage Servicing LLC
Encompass Administrator
Entry Average Negative experience No offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
After applying for the Encompass Administrator position, with my 2+ years of experience as an Encompass administrator, a bachelor's degree in Software Development, and 8 years in the mortgage industry as an LO, Processor, and Underwriter, I felt I was treated unfairly due to my gender. I was informed that I was not qualified for the admin role and would need to begin in an entry-level IT help desk position for one to two years. I would not suggest interviewing with this company.
Confirmed questions1 question
- Would you be open to starting in a help desk role for one to two years?
RoundPoint Mortgage Servicing LLC
Reporting Analyst
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen Background check Offer
Interview formats
Behavioral Technical
It took about three weeks from when I applied to when I got the offer. The process involved an application, then three interviews: one phone call and two one-on-one chats. After that, there was a background check. They extended an offer with a start date three weeks later, which was enough time to give my notice. It was a good experience overall!
Confirmed questions4 questions
- What's your reason for leaving your current position?
- Can you describe how you handle pressure or stressful situations?
- What are your salary expectations?
RoundPoint Mortgage Servicing LLC Interview Questions
Quoted word for word from RoundPoint Mortgage Servicing LLC interview reports.
“What are basic SQL commands like INSERT, UPDATE, etc.?”
Read reports →“Can you explain SQL joins?”
Read reports →“Can you explain vlookup in your own words?”
Read reports →“What does customer service mean to you?”
Read reports →“Do you have specific questions about Loss Mitigation and the qualifications for specific workouts?”
Read report →“How do you see yourself in terms of virtues?”
Read report →“What kind of management styles do you prefer your manager to use?”
Read report →“Were the questions basic or difficult?”
Read report →“Are you comfortable interacting with people every day?”
Read report →Formats, difficulty and experience
Across all 33 RoundPoint Mortgage Servicing LLC interview reports.