Ross Stores Store Manager Interview Questions
& Process

Applied on Indeed for the Assistant Store Manager position on Sunday, August 13th, and completed a required leadership assessment. By Sunday evening, received a message from the District Manager (DM) requesting a phone interview, which took place on Wednesday, August 16th. The initial interview was thorough, lasting almost an hour, covering experience in interviewing, hiring, scheduling, training, management, P&L analysis, and accountability. The DM focused on getting to know my background. On Friday, August 18th, the Store Manager (SM) of the target location called to schedule a second phone interview, which lasted about 40 minutes and covered similar topics to the DM interview. On Sunday, August 20th, the SM called to offer the position. I had to submit 4 references for the DM to contact. The SM mentioned an official offer would be sent by the end of the week, and the DM's boss makes the final salary decision after reviewing all paperwork. Key details: the ASM role is hourly, not salaried, with 5 hours of paid overtime per pay period. Each store has one SM and one ASM, with the ASM working 45 hours weekly in varied shifts, typically 3 opening, 1 mid, and 2 closing shifts. The ASM assists the SM in all store operations, including hiring and scheduling. Standard benefits like PTO, sick time, and 401k are offered. The starting salary range is $16.00-16.50/hour, with some openness to negotiation based on experience. The company is closed on Easter, Thanksgiving, and Christmas. The ASM acts as Manager on Duty (MOD) at all times while clocked in. UPDATE: Received a higher-paying offer from another company and will evaluate it. UPDATE 2: The offered salary from Ross was below the minimum requirement, so I declined and accepted the other offer.

It was a good interview. First, there were some basic situational questions, followed by a quick overview of the company and its benefits. They discussed expectations and pay, and we had a get-to-know-you session. It lasted about 35-40 minutes. The District Manager called me three days later to set up a second interview, which was pretty much the same vibe. I got the call on a Wednesday, and the interview was the next day in person. I was impressed with their experience and management style, so it felt more like they were trying to sell the company to me. Then, the Zone Director contacted me the next day to schedule an interview, but I wanted to get it done right away, so it was a phone call. It was another good one-on-one. They asked about my experience, management style, and some techniques. They let me know how excited they were about me as a candidate. Everyone there was great, a really good team. A few hours later, I got an offer. I had to do a background check, which took a week, and they wanted to onboard me the following week. Unfortunately, I had four other offers and didn't want to keep them waiting for my decision, especially since I had so many great offers. I wish them all the best and will keep following the company, and if my current decision doesn't work out, I would definitely consider working for them in the future. Ross has so much growth and potential, and this was a great team of people.

I had a DM and an ALPM interview me. It felt more like a conversation than an interview. The interview was supposed to be half an hour but it lasted an hour and a half. I felt very confident when I left. It was the most interesting interview I'd ever seen. We chatted about camping and hiking, like the great camping spots the DM or I had visited. It was a very relaxed and friendly interview. They said they would get back to me, and they did. My references were checked, and then I had a one-on-one interview with the Zone Director.