Rogers Communications Technical Support Engineer Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 32 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rogers Communications.
Rogers Communications
Technical Support Engineer
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I interviewed with a recruiter who then passed me to a contractor aiming to fill the position. First was a phone pre-screening, followed by an interview with the hiring manager. The interview was virtual via Zoom, lasted about 30 minutes, and included around 10 questions. You could answer them directly or using the STAR method.
Confirmed questions1 question
- Are you familiar with scrum or agile methodologies?
Rogers Communications
Technical Support Representative
Entry Difficult Positive experience No offer 3 rounds
Interview process
Recruiter call Phone screen Onsite Offer
Interview formats
Technical Behavioral
So after I applied, they sent me some online tests. The first was like a phone call simulation with different screens. Then there were other tests, like behavioural and IQ ones. The next day, I had a phone interview. The interviewer went over my resume and the job posting more thoroughly and then asked more behavioural/scenario questions. Some questions were a bit tricky, like asking me to describe handling a tough situation with "Enthusiasm/Optimism". But the interviewer was really understanding, which was great and made the experience better. They offered me an in-person interview, but I had to turn it down because they wanted me to start the following week, and I need to give proper notice to my current job.
Confirmed questions2 questions
- Could you tell me why you're interested in working for Rogers?
- Imagine a customer calls, really upset because they've been on hold for over 30 minutes. They're having trouble with their router and aren't sure if they have all the necessary parts. How would you handle this situation?
Rogers Communications
Technical Support Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Take home Recruiter call Onsite Phone screen
Interview formats
Technical Coding Behavioral Group
I applied online and then did a test. Part one of the test was using an interactive call center app and choosing answers based on 'customers' calling in. Part two was 12 logic questions to do in 10 minutes. The first round was an interview at a local hiring event, and the second round was with call center managers. Some people said the process online includes a phone screening, which seems right.
Confirmed questions4 questions
- Imagine a customer calls saying their internet isn't working. How would you handle this situation, and what questions would you ask to determine the cause?
- Tell me about a time you had to handle a difficult customer.
- Describe a situation where you resolved a work issue without any supervision.
Rogers Communications Technical Support Engineer Interview Questions
Quoted word for word from Rogers Communications interview reports.
“What ways (ex hdmi) do you hook up a cable box to a television?”
Read reports →“Can you explain the steps for setting up a TV with Rogers cable service?”
Read reports →“Can you explain the difference between TCP and UDP?”
Read reports →“What do you know about static IP addresses?”
Read reports →“Can you explain how to set up a network?”
Read report →“Imagine a customer calls saying their internet isn't working. How would you handle this situation, and what questions would you ask to determine the cause?”
Read report →“Imagine a customer calls, really upset because they've been on hold for over 30 minutes. They're having trouble with their router and aren't sure if they have all the necessary parts. How would you handle this situation?”
Read report →“How would you deal with a customer who is complaining?”
Read report →“What are your reasons for wanting to work for Rogers?”
Read report →Formats, difficulty and experience
Across all 32 Rogers Communications interview reports.