Rogers Communications Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 123 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rogers Communications.
Rogers Communications
Customer Service Representative
Entry Easy Positive experience Decline offer 2 rounds
Interview process
Recruiter call Phone screen Onsite
Interview formats
Behavioral Technical
It was an easy first pre-screen, then I had an interview with the location manager. They asked standard questions about products, customer service, and some scenario-based questions. There were lots of helpful resources online to get ready for this.
Confirmed questions2 questions
- How would you handle a challenging customer?
- What is your approach to difficult customers?
Rogers Communications
Customer Care Manager
Manager Easy Neutral experience Accept offer 1 round
Interview process
Recruiter call
Interview formats
Behavioral
It was great! The interview process was smooth, with regular questions and they gave you time to answer them. Overall positive and I would definitely recommend working for Rogers in the future.
Confirmed questions1 question
- Can you describe your management style?
Rogers Communications
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Technical screen
Interview formats
Behavioral Technical
First, there was an HR Round where they asked basic intro questions about my education and work experience, noting that prior experience is a plus. Then, there was an Assessment for basic tech skills and scenario-based questions like how to handle an angry customer. Lastly, a Technical Round focused on my computer navigation skills.
Confirmed questions4 questions
- Can you share details about your educational background?
- Could you describe your previous work history?
- What steps would you take if a customer was upset?
Rogers Communications Customer Support Representative Interview Questions
Quoted word for word from Rogers Communications interview reports.
“Rogers sent an email with cell phone details; can you tell me about their prices and storage capacities?”
Read reports →“Now, can you try to sell the hand cream again, but this time upsell it to make it seem like a better product than the first time?”
Read reports →“What would you do if you had a concert to go to but couldn't switch your shift?”
Read reports →“Which animal's personality do you think most closely resembles yours, and can you explain why?”
Read reports →“How would you handle an angry customer whose call was dropped after a long wait due to a system outage?”
Read report →“How would you explain to your child your need to work late every day?”
Read report →“What would you do if a really angry customer wanted to talk to your manager?”
Read report →“Given specific requirements (X, Y, Z), what device would you suggest and what's your reasoning?”
Read report →“Describe how you would resolve a customer's issue if they expressed dissatisfaction with your provided answers.”
Read report →Formats, difficulty and experience
Across all 123 Rogers Communications interview reports.