Reynolds and Reynolds Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 46 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Reynolds and Reynolds.
Reynolds and Reynolds
Customer Solutions Specialist
Entry Difficult Positive experience Accept offer 6 rounds
Interview process
Recruiter call Take home Background check Technical screen Panel Background check Offer
Interview formats
Technical Behavioral Other
I initially applied for a job through my college's career center, but an HR rep reached out and asked if I'd be interested in this role instead. So, we moved forward with that. After they got my application, I had to take an aptitude test that included algebra, pattern matching, and some general knowledge. Then, I had a Skype chat with an HR recruiter who was really friendly and seemed to love her job. After that, they ran a credit and driving check since the job involves a lot of driving. Next, I interviewed on Skype with the hiring manager and then the VP overseeing the position. Both seemed really happy with their jobs and the company, and were super welcoming. Following that, I had to retake some parts of the aptitude test but with a proctor, met with two more VPs, and underwent a drug and background screening. The company really invests in their employees, so they're serious about hiring good people. They want to get to know you personally, so showing your personality is key.
Confirmed questions1 question
- What other job prospects have you been considering, and what have you been up to since graduating in May?
Reynolds and Reynolds
Customer Service Specialist
Entry Difficult Negative experience No offer 3 rounds
Interview process
Take home Recruiter call Phone screen
Interview formats
Other Behavioral
After applying via email they sent me a link to a website where I had to take a very long test that asked general questions from geography, history, math, to logic puzzles. This took over an hour to finish and was quite a burden. After this I had to take a separate morality exam where they asked how I felt about people who used drugs and alcohol, arrived to work late, etc. The questions were sometimes ambiguously worded so it wasn't clear which answer was positive and which was negative. I also did a face to face skype interview with a girl who was very nice but only asked scripted questions and did not tailor the interview to my resume or even me personally.
Confirmed questions2 questions
- What compensation are you looking for?
- Do you prefer a supervisor who closely monitors your work or one who only checks in occasionally?
Reynolds and Reynolds
Customer Support Specialist
Entry Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Technical Other
After submitting my resume, I got a call pretty quickly. It was basically to confirm I knew what the job was about and if I could go to Houston for 4 months of training. Then, they sent over a test that took about 2 hours. After that, I had a Skype interview that lasted an hour. While I was waiting to hear back from the hiring managers, I had to take another test, this one proctored by a recruiter on Skype, which also took an hour. Less than three days later, I got an automated email saying I didn't make it to the next round. Felt like a total waste of my time.
Confirmed questions2 questions
- Willingness to relocate for a 4-month training period?
- An airport employee screened passengers over 3 days. On Thursday, she screened a certain number. On Friday, she screened three times that amount. On Saturday, she processed 5,000 passengers. The total for the 3 days was 15,000 passengers. Can you tell me how many she processed on Friday?
Reynolds and Reynolds Customer Support Representative Interview Questions
Quoted word for word from Reynolds and Reynolds interview reports.
“In which country did World War II take place?”
Read reports →“Is $50,000 a year enough to live on?”
Read reports →“Can you determine the next letter in the sequence: C, D, F, G, J, K, O, P, ____?”
Read reports →“An airport employee screened passengers over 3 days. On Thursday, she screened a certain number. On Friday, she screened three times that amount. On Saturday, she processed 5,000 passengers. The total for the 3 days was 15,000 passengers. Can you tell me how many she processed on Friday?”
Read reports →“What are your thoughts on traveling, primarily within your home state?”
Read report →“Do you believe individuals can be productive at work while under the influence of substances?”
Read report →“What benefits does Reynolds provide that other companies don't?”
Read report →“Are you able to complete an algebra test?”
Read report →“Did you do any math preparation for the test?”
Read report →Formats, difficulty and experience
Across all 46 Reynolds and Reynolds interview reports.