REVOLVE Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 14 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at REVOLVE.
REVOLVE
Customer Service Representative
Entry Average Positive experience Accept offer 2 rounds
Interview process
Recruiter call Take home Phone screen
Interview formats
Behavioral Technical
I applied on LinkedIn and 3 days later I got an email with the tests that are needed for the role, and scheduled a virtual interview the day after with Christa. She was very nice to speak to, asked my experiences in retail, customer service and remote work as well as a few questions about my thoughts on OT, how I handled challenges in previous roles and what interested me in the job. It was overall the best interview experience I’ve had with a large company, and made me feel excited about the opportunity to work for Revolve.
Confirmed questions2 questions
- Can you share an instance where a customer requested an accommodation or exception that you couldn't grant, and describe how you handled it and what solutions you proposed?
- Describe a situation where you received feedback from a manager that you disagreed with or felt was unwarranted.
REVOLVE
Customer Service Representative
Entry Easy Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Offer
Interview formats
Behavioral Other
So I was contacted for an assessment and a verbal interview, but it didn't happen. I scheduled it and got ghosted twice. When I followed up, they gave excuses for why it didn't happen. I was so disappointed by their unprofessionalism that I didn't bother reaching out again. They reposted the job on LinkedIn, so I tried again to see if I could get an interview, but I got the usual "we picked someone else." At this point, I'm disgusted with the company and told them to remove my information.
Confirmed questions1 question
- How would you handle customer inquiries?
REVOLVE
Customer Service Representative
Entry Easy Negative experience No offer 2 rounds
Interview process
Recruiter call Take home Technical screen Onsite
Interview formats
Technical Behavioral
I applied online on the REVOLVE website and got a call about 2-3 weeks later from one of their recruiters to schedule an in-person interview the next day. On the phone, the recruiter basically told me I would most likely get the job and started to talk to be about hours and pay. When I got to the HQ, I went into a computer lab to take a typing test as well as a quick questionnaire. Both were very easy and then the recruiter took me to a meeting room. The recruiter told me a specific manager was going to interview me, but instead, it was two different people. One was dressed very professional, and the other was dressed down in sweats. They asked simple questions and the conversation was very personable and took about thirty minutes. They told me they would be in contact and if I had any questions to contact with the recruiter. I asked when the possible time frame to hear back was and all they said was "soon" and I had emailed the recruiter the same question a few hours after the interview. I never got a reply to my email and I just think that is SUPER unprofessional to have your interviewees waiting weeks to know if you got the job or not so you can continue looking for more jobs.
Confirmed questions2 questions
- How do you feel about moving from retail to an e-commerce role, and what are the similarities and differences you see?
- What makes you want to work for REVOLVE?
REVOLVE Customer Support Representative Interview Questions
Quoted word for word from REVOLVE interview reports.
“How would you deal with an unhappy customer who emailed about a damaged product?”
Read reports →“In order of importance to you, from greatest to least, which do you value more: growth, money, or fun?”
Read reports →“Describe a situation where you received feedback from a manager that you disagreed with or felt was unwarranted.”
Read reports →“How do you feel about moving from retail to an e-commerce role, and what are the similarities and differences you see?”
Read reports →“Are you detail-oriented?”
Read report →“Describe a time you went the extra mile for a customer at your current job.”
Read report →“How would you handle customer inquiries?”
Read report →“Can you share an instance where a customer requested an accommodation or exception that you couldn't grant, and describe how you handled it and what solutions you proposed?”
Read report →“Can you share an example of a time you assisted a customer?”
Read report →Formats, difficulty and experience
Across all 14 REVOLVE interview reports.