ResultsCX Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 77 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at ResultsCX.
ResultsCX
Customer Service Representative
Entry Easy Positive experience Decline offer 1 round
Interview process
Recruiter call Phone screen
Interview formats
Behavioral
The interview was conducted over the phone. It covered standard questions about you, your background, your aspirations, your strong and weak points, and what you expect from the role. They also asked about your hobbies and your availability to start. The interviewer was very pleasant.
Confirmed questions1 question
- Can you tell me about your previous work experience?
ResultsCX
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Recruiter call Background check Offer
Interview formats
Behavioral
I was asked of the basics. Nothing too in-depth and it was quick. I was endorsed for final interview the next day. Overall, it was an interaction to get to the gist of why you want to apply for the company and some of your qualities as a person and an employee.
Confirmed questions1 question
- Why did you choose ResultsCX?
ResultsCX
Customer Service Representative
Entry Easy Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Phone screen Background check Offer
Interview formats
Behavioral Technical
So I did the online application, and then Results cx emailed me the same day to do a personality test and an internet speed test if my system was compatible and speeds were good (unless they provide everything). After passing those, the next day I got an email to call a number to set up an interview. When I called, I had to follow the directions carefully because I accidentally pressed the wrong button while driving and thought I was a telemarketer, so the line went busy and I had to use my home phone. Once I set up the interview for the next day, I had a phone interview. They gave me an offer, I accepted, and they said I'd get an email to accept the offer and see the pay rate, followed by another email for an online background check. They also gave me a training date that lasts 5 weeks and is paid. I just need to go in for one day of orientation to pick up my equipment since it's provided. So the whole process including the interview was 3 days, and then it's 2 weeks until training starts.
Confirmed questions8 questions
- Do you have prior Call Center experience?
- How many years have you worked in a Call Center?
- What's your source for learning about our Company?
ResultsCX Customer Support Representative Interview Questions
Quoted word for word from ResultsCX interview reports.
“What is your typing speed, specifically can you type 30 words per minute?”
Read reports →“What do you think is important for a customer service agent to be?”
Read reports →“Would you have a problem with overtime if it was offered?”
Read reports →“Would you pick the candidate with 5 years of experience or the one without?”
Read reports →“What action would you take if you couldn't resolve a customer's issue?”
Read report →“How many years have you worked in a Call Center?”
Read report →“On a scale from 1 to 10, how would you rate your ability to solve technology issues?”
Read report →“Could you introduce yourself and explain how you manage stress?”
Read report →“If we were to contact your previous employer, what would they say about you?”
Read report →Formats, difficulty and experience
Across all 77 ResultsCX interview reports.