Responsive Customer Success Manager Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 6 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Responsive.
Responsive
Customer Success Manager
Mid Average Negative experience No offer 2 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
I got through two rounds of interviews, but after that, it was radio silence. Nobody from HR or the hiring team gave me any updates, and they totally ghosted me even though I'd made progress.
Confirmed questions2 questions
- Can you explain QBRs?
- How do you deal with a difficult customer?
Responsive
Customer Success Manager
Mid Difficult Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
Had 3 interview rounds. Then, silence. No rejection, acceptance, or feedback. I followed up via email after being told I'd hear back in a few days, but got no response. The HR department was terrible.
Confirmed questions1 question
- What makes you the best candidate for this role?
Responsive
Customer Success Manager
Mid Average Neutral experience No offer 5 rounds
Interview process
Recruiter call Phone screen Technical screen Presentation Offer
Interview formats
Behavioral Technical Presentation
I spoke with a recruiter from Responsive initially via phone. Then, I had a 45-minute interview with the Hiring Manager. Following that, I interviewed with the Director of Customer Success. Our 30-minute meeting was cut short to 20 minutes because she was late and we had audio issues. Next was a mock QBR with very minimal instructions. They questioned why I didn't include specific info, seemingly expecting me to guess what they wanted. Despite this one critique, all other feedback was really positive. I thought I'd make it to the final round with the COO, but I got a short email the next day saying I wasn't chosen. I asked for feedback since I'd had mostly positive comments throughout, but neither the Recruiter nor Hiring Manager replied. I felt I was a perfect fit and they seemed to agree, but I wasn't selected. So, the lesson learned is not to get too hopeful based on positive feedback, as the actual hiring decision often remains a mystery.
Confirmed questions1 question
- Were the questions asked similar to those in previous interviews, and were there any unusual ones?
Responsive Customer Success Manager Interview Questions
Quoted word for word from Responsive interview reports.
“Can you explain QBRs?”
Read reports →“Tell me about a time you managed a client who had submitted their notice of non-renewal.”
Read reports →“Were the questions asked similar to those in previous interviews, and were there any unusual ones?”
Read reports →“How do you deal with a difficult customer?”
Read reports →“Can you answer some basic questions about Customer Success?”
Read report →“Have you conducted business reviews?”
Read report →“What makes you the best candidate for this role?”
Read report →“Could you provide some background information about your previous employment?”
Read report →Formats, difficulty and experience
Across all 6 Responsive interview reports.