Rentokil Initial Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 74 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rentokil Initial.
Rentokil Initial
Customer Service Representative
Entry Average Positive experience No offer 2 rounds
Interview process
Recruiter call Panel
Interview formats
Behavioral Other
The interview process was great, Susan Watson really made me feel at ease and helped me prepare. Then it was lovely to meet Karen McMillan & Aalisha Javed on the video call, they were both really lovely and welcoming.
Confirmed questions1 question
- What knowledge do you have about our company?
Rentokil Initial
Customer Service Agent
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Presentation Offer
Interview formats
Behavioral Presentation
The screening process started with a telephone call, which led to an interview offer. If successful, I was invited to the office to observe someone performing the role, giving me insight into the daily tasks and responsibilities. Amy S and Kerry A, the recruitment assistants, were very helpful and polite throughout the process, responding to emails quickly.
Confirmed questions3 questions
- What unique contributions can you make to this position, and what sets you apart from others?
- Could you share your most significant accomplishment?
- In three words, how would you describe yourself?
Rentokil Initial
Call Centre Agent
Entry Average Negative experience No offer 3 rounds
Interview process
Recruiter call Phone screen Group Onsite
Interview formats
Behavioral Group
Had a telephone interview first. Then went to an assessment centre with group activities. I thought I was going to have a 1 on 1 interview, but it ended up being with 4 people, which surprised me since they said it would be 1 on 1 on the phone.
Confirmed questions1 question
- How would you handle a challenging customer?
Rentokil Initial Customer Support Representative Interview Questions
Quoted word for word from Rentokil Initial interview reports.
“Regarding the PT. Rentokil west jakarta branch, what would be your commute to the office if hired?”
Read reports →“If you were hired at PT. Rentokil west jakarta branch, what would be your commute to the office?”
Read reports →“How would you commute to the PT. Rentokil west jakarta branch if you were hired?”
Read reports →“What would you do if you couldn't help a customer on a call and what steps would you take?”
Read reports →“Given your responsibility for surveyors' diaries, how would you describe your geographical knowledge? For instance, would you dispatch a surveyor from Brighton to a job located in Wolverhampton?”
Read report →“Can you tell me how many calls you made on a daily basis?”
Read report →“Given the job includes heavy lifting, detailed handiwork, and van driving, would the physical demands be something you can handle?”
Read report →“Have you ever faced a situation where you couldn't finish a task or project?”
Read report →“Can you recall a time when you weren't in a leadership position?”
Read report →Formats, difficulty and experience
Across all 74 Rentokil Initial interview reports.