Rent The Runway Customer Support Representative Interview Questions
& Process
Real candidates share what happened, how many rounds they had,
and how the experience turned out.
Based on 21 interview experiences · FREE TO READ
Candidate interview experiences
First-hand accounts from people who interviewed at Rent The Runway.
Rent The Runway
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Phone screen Technical screen
Interview formats
Behavioral Technical
The hiring process was straightforward and moved fast. There were 3 rounds in total, all done virtually. I enjoyed talking with everyone involved! They kept me informed about what to expect. Each interview lasted about 30 minutes.
Confirmed questions1 question
- Can you describe how you would handle and deescalate a challenging situation?
Rent The Runway
Customer Service Representative
Entry Average Positive experience Accept offer 3 rounds
Interview process
Recruiter call Take home Presentation
Interview formats
Behavioral Technical Other
I applied and got an email the next day saying they'd respond either way. A week later, I got an email for a short written assessment with a link. I had 24 hours to submit it. It had scenario and experience questions, around 5 of them. They said I'd hear back in 1-2 weeks. About 2 weeks later, I got another email saying the next step was submitting a video. It included an intro video and about 4 other questions answered via video. I could take time to read, pick when to record, and had about 4 takes to choose from. I'm waiting to hear about the next step.
Confirmed questions2 questions
- Can you describe a time you dealt with a tough situation?
- Please introduce yourself, mention your location, and confirm your availability for the 3-week M-F training during the specified hours.
Rent The Runway
Customer Service Representative
Entry Average Neutral experience No offer 2 rounds
Interview process
Group Take home
Interview formats
Group Technical
It was a group interview with at least four other folks where I got to chat with potential coworkers. We worked together as a group. I have to say, you really need to nail the typing test (65 wpm) to get a callback, which is where I messed up. And honestly, it felt unprofessional that after I came all the way through a snowstorm, they didn't even have the courtesy to email or call to say they found someone else. If they can't manage that basic courtesy, I'm not sure how they expect to give customers the 'Cinderella experience'. I guess I am a little annoyed. But looking at the reviews, I probably dodged a major bullet.
Confirmed questions3 questions
- Can you tell me who founded Rent the Runway, how crucial customer service is, what you'd do to handle a tough customer, and how many and where Rent the Runway locations are?
- Tell me about your previous job.
- Share an interesting fact about yourself.
Rent The Runway Customer Support Representative Interview Questions
Quoted word for word from Rent The Runway interview reports.
“How would you advise a customer on accessories for a little black dress for a wedding?”
Read reports →“What's your take on styling a plain black dress?”
Read reports →“Have you ever used Rent the Runway before?”
Read reports →“What is your understanding of why we are Rent the Runway?”
Read reports →“How do you handle a customer requesting to keep an item beyond the allowed duration?”
Read report →“Can you tell me who founded Rent the Runway, how crucial customer service is, what you'd do to handle a tough customer, and how many and where Rent the Runway locations are?”
Read report →“What are 3 words that describe you and why?”
Read report →“Share an interesting fact about yourself.”
Read report →“Tell me about a goal you set and successfully met.”
Read report →Formats, difficulty and experience
Across all 21 Rent The Runway interview reports.